Trust Medical Secretary

3 months ago

Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

Job summary

The ENT (Ear, Nose, and Throat) department, also known as Otolaryngology, is a medical specialty that focuses on the diagnosis and treatment of disorders related to the head and neck. ENT specialists, are trained to address a wide range of conditions that affect the ears, nose, throat, and related structures.

Patients typically seek the expertise of ENT specialists for a variety of symptoms, including hearing loss, chronic sinus issues, voice changes, throat pain, and facial trauma. ENT specialists use a combination of medical and surgical interventions to manage these conditions, and they often work closely with other medical professionals to provide comprehensive care.

It's important to note that within the ENT department, practitioners may have subspecialties that allow them to focus on specific aspects of ear, nose, and throat care. Overall, the ENT department plays a crucial role in addressing a wide range of medical issues related to the head and are a growing team that supports each other and works well together.

Main duties of the job

Working as a secretary in the ENT (Ear, Nose, and Throat) department can be a rewarding and valuable role within a healthcare setting. Here's an overview of reasons why someone might consider working as a secretary in the ENT department:

Patient Interaction: As a secretary, you will be one of the first points of contact for patients. This role allows you to interact with a diverse group of individuals, providing assistance with appointments, answering inquiries, and offering support. For individuals who enjoy helping people, this can be a fulfilling aspect of the job.

Varied Responsibilities: Secretaries in ENT often have diverse responsibilities, including managing schedules, coordinating appointments, handling phone calls, and maintaining patient records. This variety can make the job dynamic and interesting, with opportunities to develop organisational and multitasking skills.

Contribution to patient care: While not directly involved in medical procedures, secretaries play a crucial role in supporting the overall patient care process. Efficient scheduling and organization contribute to the smooth functioning of the department, ensuring that patients receive timely and appropriate care.

Collaboration: Working closely with ENT specialists, nurses, and other healthcare professionals provides a collaborative and team-oriented environment. Secretaries often act as a bridge between patients and healthcare providers, facilitating effective communication and coordination.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description

Job responsibilities

Deal efficiently and effectively with direct and indirect ( telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Provide flexible cover and support to secretarial colleagues to ensure that the department is working optimally to best meet the needs of the service. Person Specification

Qualifications

Essential

Willingness to undertake additional training, on the job and / or formally to carry out the duties required Good general standard of literacy and numeracy

Desirable

RSA III or equivalent Knowledge of medical terminology/AMSPAR qualification

Experience

Desirable

Previous digital / audio typing experience

Skills

Essential

Ability to work to tight deadlines and maintain concentration in a pressurised working environment

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion

  • Cardiology Trust Medical Secretary

    5 months ago

    Norwich, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre and winners of student placement of the year 2019. We are incredibly lucky to have...

  • Trust Medical Secretary

    5 months ago

    Norwich, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    The Gastroenterology department is committed to offering the best possible care to our patients and this requires dedication from all our staff and this role will be no exception. We will expect you to share our passion for achieving excellence in the care of our patients. You will work within a busy secretarial team based on West Block Level 4 in the...

  • Trust Medical Secretary

    22 hours ago

    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    Job summary We are very proud of our department: the Diabetes and Endocrinology department is the largest in the East of England, and one of the largest in the UK. Our department directorate supports a full range of specialist and general clinical services. The main Endocrinology & Diabetes dept is based on level 3 in the East Outpatients block. We...

  • Trust Medical Secretary

    5 months ago

    Norwich, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    This is an exciting opportunity to work with the Breast/Vascular and Thoracic teams within the General Surgery Department to help administer and support delivery of care to patients at the NNUH. You will be working as part of a very busy team of clinicians and administrators who deliver excellent care to our patients. If you are looking for a role that...

  • Medical Secretary

    5 months ago

    Norwich, United Kingdom Spire Healthcare Ltd Full time

    **Medical Secretary | Audio Typing, Administration, Secretarial | Part Time - 30 Hours Per Week | Permanent | Monday - Friday | Norwich | Free Parking | Excellent Benefits** **Duties and responsibilities** - To work as a member of a team within the Outpatient Department providing a secretarial and administrative service to consultants. - Accurately...

  • Medical Secretary

    6 months ago

    Norwich, United Kingdom Spire Healthcare Full time

    **Medical Secretary | Secretarial, Administrative, Customer Service | Full Time, 37.5hrs p/week | Permanent Contract | £11.99 p/hour | Norwich | Free Parking | Excellent Benefits** Spire Norwich Hospital have an exciting opportunity for a Medical Secretary to join their team on a full time, permanent basis. The purpose of this role is to provide an...

  • Senior Trust Medical Secretary

    4 days ago

    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    Job summary **12 Month Fixed term contract/ secondment opportunity** An exciting opportunity has arisen within the Trauma and Orthopaedic department. We are looking for a Senior Medical Secretary to join our secretarial team. This is a busy department comprising of surgical pre-assessment, outpatient clinics and wards. Our aim is to put patients...

  • Senior Trust Medical Secretary

    4 days ago

    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    Job summary Fixed term contract/secondment opportunity 31st March 2025 Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre and...

  • Medical Secretary

    4 weeks ago

    Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

    About the RoleThe Norfolk and Norwich University Hospital is seeking a skilled and dedicated Medical Secretary to join our ENT department. As a Medical Secretary, you will play a vital role in supporting the team by providing administrative assistance, managing schedules, and coordinating appointments.Key ResponsibilitiesDeal efficiently and effectively with...

  • Trust Medical Secretary

    7 months ago

    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries,...

  • Cardiology Trust Medical Secretary

    4 days ago

    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    Job summary Fixed term contract/secondment opportunity for 23 months This is an exciting opportunity to work on a fixed term contract within the Cardiology team to help administer and support delivery of care to patients at the NNUH. Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute...

  • Trainee Medical Secretary

    4 months ago

    Norwich, United Kingdom Spire Healthcare Full time

    Trainee Medical Secretary | Secretarial, Administration | Full Time, 37.5 hours p/week | Monday - Friday | Permanent Contract | Norwich | Free Parking | Excellent Benefits | TRAINING PROVIDED Spire Norwich Hospital are recruiting for a Trainee Medical Secretary to join their established team on a full time, permanent basis where you will be based on site...

  • Medical Secretary Trainee

    4 weeks ago

    Norwich, Norfolk, United Kingdom Spire Healthcare Full time

    Trainee Medical Secretary RoleSpire Norwich Hospital is seeking a Trainee Medical Secretary to join their team on a full-time, permanent basis. As a Trainee Medical Secretary, you will provide cover support for the medical secretariat, delivering an efficient secretarial and administrative service to consultants.Key Responsibilities:Provide cover for the...

  • Medical Secretary Trainee

    4 weeks ago

    Norwich, Norfolk, United Kingdom Spire Healthcare Full time

    Trainee Medical Secretary RoleSpire Healthcare is seeking a highly organized and detail-oriented Trainee Medical Secretary to join their team. As a Trainee Medical Secretary, you will provide administrative support to consultants and be responsible for delivering an efficient secretarial and administrative service.Duties & Responsibilities:Provide cover for...

  • Medical Secretary

    3 months ago

    Norwich, United Kingdom Primary Care Careers Full time

    Job summary Lawson Road Surgery has an opportunity for a medical secretary to join their fantastic team on a part time basis, for hours per week. Main duties of the job This is an essential role at the practice, providing an efficient, comprehensive secretarial and administrative support service to the practice clinical team. Providing a full...

  • Medical Secretary

    4 weeks ago

    Norwich, Norfolk, United Kingdom Primary Care Careers Full time

    Job SummaryLawson Road Surgery is seeking a skilled Medical Secretary to provide administrative support to their clinical team on a part-time basis. This role is ideal for an organized individual with excellent communication skills and experience working with clinical systems.Main ResponsibilitiesProvide a comprehensive secretarial service to GPs and health...

  • Apprentice Medical Secretary

    5 months ago

    Norwich, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    This is a fixed term contract for 20 months* Are you our next apprentice medical secretary hero? Could you help us provide great patient support? Are you looking for an exciting challenge working as part of a busy team? If so, you could start off your career supporting the admin team within the Diabetes & Endocrinology department, working whilst studying...

  • Trust Medical Secretary

    6 months ago

    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate...

  • Medical Secretary

    5 months ago

    Norwich, United Kingdom Primary Care Careers Full time

    **About the Role**: In this role you will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Main duties are listed below however it should be noted that the under-mentioned duties and responsibilities do not cover the whole spectrum of activities,...

  • Trust Medical Secretary

    6 months ago

    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate...