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Systems Support Administrator
3 months ago
Job summary
Are you a proactive andtechnically savvy individual looking to contribute to the smooth operation of ClinicalIT systems? If so Health Informatics atCounty Durham and Darlington NHS Foundation Trust may have the perfect role foryou We are seeking a dedicated Systems SupportAdministrator to join our ever evolving Systems team.
As a Systems SupportAdministrator, you will play a vital role in providing administrative technicalsupport and assistance for the Trust's Clinical IT systems.
The post offered offers greatpotential for personal and career development and enables you to enhance yourknowledge of clinical IT Systems.
We are able to offer flexible/hybrid workingwith the ability to be based at one of several sites across County Durham, includingat locations in Darlington, Annfield Plain and Peterlee.
Main duties of the job
Working closely with our IT teams and end-users, you willensure the reliable operation and support of our clinical systems, contributingto the delivery of high-quality patient care.
You will need to be customer focused, pro-active, possessstrong communication skills, confident IT skills and a strong work ethic.You will have the opportunity to workwith a diverse team, committed to working together in supporting our clinicalservices.
You will be administering clinical IT systems, reviewing andgranting access requests and support end users on the systems you are assignedto support.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
The post holder will provide administrative support to theSystems & Delivery team.
The post holder will provide servicedesk / helpdesk supportfor the Trust clinical IT systems.
The post holder will assist with system access controlduties.
For further information please refer to the jobdescription where further details can be found
Person Specification
Qualifications
Essential
Minimum of 4 GCSE Grade C or above must include English Language and Mathematics (or equivalent).
Desirable
Vocational IT qualifications (eg ECDL) A good comprehension of NHS clinical software. Customer Service training or qualifications NVQ level 3 in Business Administration / experience.
Experience
Essential
Experience of providing administrative or technical support. Experience of communicating directly and indirectly with senior personnel.
Desirable
Experience within an IM&T/systems related environment. Experience of working within an IT Service Desk environment. Experience of working within the NHS.
Special Skills & Knowledge
Essential
Good knowledge/ability/confidence to use appropriate computer hardware and software, Microsoft Office, internet browsers and file management. Excellent organisational, inter-personal and communication skills. Able to support and work with other team members by having a collaborative approach and contributing ideas. Ability to work under pressure Ability to manage and prioritise own workload and work to agreed deadlines. Demonstrate a flexible attitude to meet service needs
Desirable
Knowledge of system administration
Special Requirements
Desirable
Hold a current valid driving license and be willing to travel across sites and to partner organisations as needed to fulfil the role.