System Administrator
7 months ago
**System administrator Stead House Dunstable**
**Job Purpose**
To be the expert in all Warehouse management systems
(Cognos, Retek and WINS) and provide support to the
Distribution management team. Responsible for SLA
management of third party systems providers, ensuring clear
communication for systems call logging, testing, resolution and
error prevention.
**Core Accountabilities**
Daily administration and maintenance of the Warehouse
management system.
Be responsible for logging all system faults with the third party
supplier and communicate resolution times to the Business.
Be the expert in understanding the system capabilities and
seek to improve performance that is in line with the Business
expectations.
Create, maintain and update system reports that will support
Business performance.
Use the testing environment to find resolutions to existing
system issues and deliver these to the operation.
Implement system changes as and when requested by the
operation.
Use Retek to understand systemic errors to identify resolution
steps.
Provide out of hours and weekend support to support the
operation.
Communicate effectively to the senior management team on
any system failures including estimated recovery timeframes
and identify future solutions to prevent anomalies reoccurring.
Maintain Assembly voice pick equipment and issue to pick
buddies and Assembly management team when required.
Main Contacts
All Operational Super Users
All Operational Team Leaders
All Operational Shift Managers
Transport
Stock Control
IT - Superdrug & AS Watson
ROLE PROFILE - SYSTEMS
ADMINISTRATOR
Third party suppliers such as agency provider, security and
maintenance.
Band Descriptors
Has strong understanding of system processes within the DC
and how this affects their own role.
Awareness of cost efficiencies, understanding the DC
performance and their role within delivering the budget for the
site.
Ability to provide technical knowledge and support to others.
Manages their own time to deliver end goals.
Ability to communicate effectively and support colleagues in
problem solving.
Flexibility in hours to support the Business if required.
*
Here's what's in it for you*
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets
- Unrivalled Learning and Development programmes
Come and be part of something special.
**Hours**: 40 hours per week
Location: Faverdale Industrial Estate, Darlington DL3
**Job Types**: Full-time, Permanent
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