![TwentyTwo](https://media.trabajo.org/img/noimg.jpg)
Customer Service/Administrator
5 days ago
My TwentyTwo is a pioneering provider of high-strength, natural, and organically grown medicinal mushroom supplements. Our carefully cultivated mushrooms harness the power of nature to offer premium quality supplements that contribute to a healthier, more balanced lifestyle.
We are seeking a dedicated and dynamic Customer Service/Administrator to join our team. This individual will be the first point of contact for customer inquiries across the business. The role demands a highly organised, resourceful, and customer-focused individual who can efficiently handle a variety of customer service and administrative responsibilities. The successful candidate will play a key role in maintaining our commitment to excellent customer service and support the overall operational needs of the businesses.
Requirements
Customer Inquiry Management:- Serve as the primary point of contact for all customer service inquiries via phone, email, and social media channels.
- Provide prompt, accurate, and thoughtful responses to customer questions and concerns.
- Escalate complex issues to the relevant department or management when necessary.
- Maintain customer records and databases with up-to-date contact information and interaction details.
- Assist in the preparation of regular reports on customer service metrics.
- Understand and stay updated on all products, services, and policies.
- Liaise with various departments across the business to resolve customer issues.
- Contribute to the continuous improvement of customer service processes and strategies.
- Investigate and solve product/service issues reported by customers.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Provide feedback to the management on recurring customer concerns or patterns.
- Document all customer interactions and transactions, detailing inquiries, comments, complaints, and actions taken.
- Handle sensitive information confidentially.
Benefits
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
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