Customer Service Representative

6 days ago


Chelmsford, United Kingdom My TwentyTwo Full time

**Job Title: Customer Service/Administrator**

**Location**: Chelmsford

**Type**: Full-time

**Key Responsibilities**:
**Customer Inquiry Management**:

- Provide prompt, accurate, and thoughtful responses to customer questions and concerns.
- Escalate complex issues to the relevant department or management when necessary.

**Administrative Support**:

- Maintain customer records and databases with up-to-date contact information and interaction details.
- Assist in the preparation of regular reports on customer service metrics.

**Cross-Business Coordination**:

- Understand and stay updated on all products, services, and policies.
- Liaise with various departments across the business to resolve customer issues.
- Contribute to the continuous improvement of customer service processes and strategies.

**Issue Resolution and Follow-up**:

- Investigate and solve product/service issues reported by customers.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Provide feedback to the management on recurring customer concerns or patterns.

**Documentation and Record Keeping**:

- Document all customer interactions and transactions, detailing inquiries, comments, complaints, and actions taken.
- Handle sensitive information confidentially.

**Qualifications**:

- Proven experience in customer service and/or administration.
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks and prioritise effectively.

**Personal Attributes**:

- Excellent interpersonal skills.
- Problem-solving and decision-making abilities.
- High level of attention to detail.
- Strong organisational and time-management skills.
- Ability to work under pressure and adapt to changing environments.

**What We Offer**:

- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.

My TwentyTwo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application deadline: 12/03/2024
Reference ID: TT-0022

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Chelmsford (required)

Work Location: In person

Application deadline: 12/03/2024
Reference ID: TT-0022



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