Customer Service Representative

1 week ago


Chelmsford, Essex, United Kingdom My TwentyTwo Full time

Job Title:
Customer Service/Administrator


Location:
Chelmsford

Type:
Full-time

Key Responsibilities:

Customer Inquiry Management:

  • Provide prompt, accurate, and thoughtful responses to customer questions and concerns.
  • Escalate complex issues to the relevant department or management when necessary.

Administrative Support:

  • Maintain customer records and databases with uptodate contact information and interaction details.
  • Assist in the preparation of regular reports on customer service metrics.

Cross-Business Coordination:

  • Understand and stay updated on all products, services, and policies.
  • Liaise with various departments across the business to resolve customer issues.
  • Contribute to the continuous improvement of customer service processes and strategies.

Issue Resolution and Follow-up:

  • Investigate and solve product/service issues reported by customers.
  • Follow up with customers to ensure their issues have been resolved satisfactorily.
  • Provide feedback to the management on recurring customer concerns or patterns.

Documentation and Record Keeping:

  • Document all customer interactions and transactions, detailing inquiries, comments, complaints, and actions taken.
  • Handle sensitive information confidentially.

Qualifications:

  • Proven experience in customer service and/or administration.
  • Strong communication skills, both verbal and written.
  • Ability to manage multiple tasks and prioritise effectively.

Personal Attributes:

  • Excellent interpersonal skills.
  • Problemsolving and decisionmaking abilities.
  • High level of attention to detail.
  • Strong organisational and timemanagement skills.
  • Ability to work under pressure and adapt to changing environments.

What We Offer:

  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.
  • Competitive salary and benefits package.
My TwentyTwo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application deadline: 12/03/2024

Reference ID:
TT-0022

Job Types:
Full-time, Permanent

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • Chelmsford (required)

Work Location:
In person

Application deadline: 12/03/2024

Reference ID:
TT-0022

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