Screening Pathway Administrator

2 months ago

Pontypridd, United Kingdom Public Health Wales Full time

Job summary

IT IS ESSENTIAL THAT YOU SPEAK WELSH TO APPLY FOR THESE POSTS.

These posts will be based in one of two locations, please specify in your application where your preferred base would be.

1. Treforest, South Wales

2. Bangor, North Wales

An opportunity has arisen in the Diabetic Eye Screening Wales Programme for 2 x full time, WELSH SPEAKING Screening Pathway Administrators to join the Administration/Telephone Helpline Team. Please note that although this post is advertised as full-time for hours, we are happy to be flexible and would consider part-time hours. Please state on your application how many hours you would like us to consider.

The successful candidate will be required to work as part of the Helpline Team responsible for ensuring the successful delivery of the Diabetic Eye Screening Programme in Wales. They will be responsible for providing essential administrative support to ensure the efficient operation of the call/recall and failsafe functions of the Programme.

This is a busy and varied role, which requires the ability to deal with a wide range of stakeholders, tasks and deadlines. There is a requirement to organise, prioritise and plan your workload in order to achieve your objectives. Team working is essential for this role, along with excellent telephone skills and a high level of accuracy when entering participant pathway information and data.

Main duties of the job

Working with the Screening Pathway Co-ordinator, undertake validation of lists and reports to support the introduction of a robust failsafe system for the screening pathway processes

Reviewing and investigating patient demographic and patient management records Updating patient management records in line with agreed standard operating policies and procedures Processing key failsafe checks Liaising with a variety of DESW staff, GPs and other health professionals to update management pathways appropriately Setting up clinics and appointing patients to clinics Processing invitations for screening Dealing with appointment changes and general queries over the telephone from patients, members of the public and other health professionals Preparing clinic paperwork for screening clinics Issuing result information to patients, GPs and other health professionals Processing and updating failsafe reports Processing undelivered returned mail and dealing with changes to demographic details Auto mailing and franking of mail Filing

About us

Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales'. We play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales.

Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis and tackle and prevent the harmful effects of climate change. We are an organisation that places ourselves at the heart of supporting people, communities, partners, and the Welsh Government in addressing these major challenges and providing solutions for action.

Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.

To find out more about working for us and the benefits we offer please visit

For guidance on the application process, please visit

Job description

Job responsibilities

An opportunity has arisen for 2 X Full Time ( hrs per week) Welsh Speaking Screening Pathway Administrators to join the Administration/Telephone Helpline team

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications, Knowledge and Skills

Essential

Minimum 5 GCSEs - Administration work experience - NVQ level 3 in Business Administration or Customer Care or willingness to work towards one Previous administrative experience/Telephone Call Handling/Customer Care experience Good level of interpersonal and communication skills; Ability to prioritise work and use own initiative; Ability to work under pressure and to meet deadlines Good level of knowledge across a broad range of administrative functions; Good level of knowledge across a range of IT and Windows applications Ability to work well under pressure and maintain concentration whilst dealing with constant interruption

Desirable

European Computer Driving Licence qualification; Welsh Language Skills Experience of working in a health service environment Knowledge of Screening Programmes

Other

Essential

Willingness to travel to other screening locations if required by the service The ability to speak Welsh is essential for this post

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