Receptionist - Eglwysbach Medical Practice

2 weeks ago


Pontypridd, United Kingdom GP Practice in Wales Full time

Job summary

An opportunity has arisen at our busy town centre practice for a receptionist/administration clerk. The post requires great communication and organisational skills with the ability to deliver our services with empathy and compassion whilst working within guidelines. The successful candidate will need to be flexible and work our shift system 0800-1600 and 1030-1830. The post will be based at the main surgery in Pontypridd. However, on occasions cover may be needed in our branch surgeries at Tonteg and Ynysybwl. We are a Vision Practice and full training will be given. The post is full time, hours per week, a day Monday to Friday.

Please ensure you meet the minimum requirements detailed below. The post will be subject to a DBS check.

Band 2-3 (equivalent, increasing in line with skills/experience).

Main duties of the job

To be the first point of contact for patients over the telephone and in person, making appointments, care navigating and dealing with routine queries. Preparing patients repeat prescriptions and dealing with prescription queries. Accurately filing and scanning patient data. Providing administrative support in accordance with practice protocols.

About us

Our Vision:- To promote and deliver an effective family healthcare service and a rewarding working environment for staff.

Our mission: Eglwysbach Medical Practice is committed to providing a personalised healthcare service in a well-managed environment.

Job description

Job responsibilities

Provide exceptional service to our patients at the reception desk, updating computer on patients arrival and dealing with a range of routine queries including prescription requests. Problem-solve issues within competency (with senior staff always available for support). Concentration is required to deal with patients' requests and there is occasional exposure to difficult/demanding situations.

Prepare consulting rooms replenishing stationery and ensuring rooms are neat and tidy.

First point of contact for patients who telephone, managing appointments, dealing with routine queries, giving results etc where more senior staff are always available.

Processing routine requests for repeat prescriptions with guidance from office manager as per protocol ensuring accuracy.

Retrieve, scan and file medical records as required ensuring accuracy.

Daily allocating of pathology results to appropriate GP and contacting patients as per protocol.

Preparing files for all new patients.

Updating practice systems with data gathered from a variety of sources hospital letters, through scanning, electronic links and Cervical Screening Wales ensuring accuracy.

Monitor registration links in accordance with practice protocol.

Demonstrate duties to new staff.

Participate in the development of protocols through contribution to staff meetings.

Summarising of clinical records under supervision of office manager ensuring accuracy.

Accept responsibility for own development and update PDP as appropriate.

Liaise with and support all members of the primary care team.

Alert the Management Team to issues of quality and risk.

Person Specification

Skills/Other

Desirable

Good IT skills

Qualifications

Essential

GCSE Grade A to C in English and Maths

Desirable

Qualified to NVQ Level 2 in Customer Service (or similar)

Experience

Essential

Previous experience of working as Administrative Assistant/Receptionist

Desirable

Previous experience of working in General Practice or Healthcare environment.

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