Receptionist

**This role is to cover Maternity leave, so is a temporary contract to cover the duration.**

**Hourly rate is £10.90 per hour plus NHS pension**

**About us**

We are a Teaching Practice based in Church Village, Pontypridd. We have 2 other sites located in Beddau and Creigiau. We have a Patient size of approx. 17,200. We Operate a telephone triage and econsult system. We are a very friendly and welcoming Practice

The receptionist is the primary point of contact for patients ringing the surgery. The role will be to optimise the patient’s care navigation and be an ambassador for the practice. The purpose of the post holder is to take every opportunity to ensure that the patient’s presenting issue is managed appropriately and that patients are up to date with their routine appointments. This will be a telephone based role as well as dealing with walk in attendees who present at the surgery reception.

This role will enable the smooth running of the surgery and work in assistance with clinicians in delivering an efficient and competent level of accurate management of patient needs. This includes signposting and directing to the appropriate to the healthcare professional within cluster and LHB, and where appropriate, outside agencies.

Day to day you will report to the Deputy Manager and Reception Supervisor.

Our current receptionists start earliest 7:30am and latest finish is around 6:30pm. The surgery is open Monday to Friday and closed on weekends and Bank Holidays

Carry out administrative work as requested e.g. contacting patients for regular chronic disease reviews

We are a very welcoming supportive team, with some very experienced members of staff.

Full training will be given.

**JOB TITLE: Receptionist**

**REPORTS TO: Practice manager/ Deputy Practice Manager**

**Job summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

**Job responsibilities**:
**Reception**
- Ensure that an effective and efficient reception service is provided to patients and all other visitors to the practice
- Deal with all general enquiries, explain practice procedures
- Book appointments, ensuring that the practice’s policy is adhered to as far as possible and that patients are signposted appropriately in accordance with the practice’s signposting guidelines
- Personal judgment should be used in cases which do not fit within the practice’s policy and where discretion can be used
- Explain registration procedures to new patients and patients seeking temporary treatment and ensure required forms are completed accurately
- Handle incoming and outgoing telephone calls, including diverting calls, taking messages ensuring accuracy and prompt delivery of messages
- Process house call requests ensuring required information is recorded and any requests falling within urgent guidelines are passed to the on-call doctor
- Deal with clinician’s requests to contact patients and obtain further information
- Document actions taken in the patient’s clinical record to ensure that there is a full record of administrative actions
- Inform patients of charges for private work and accept payment and issues receipts
- Prepare clinical rooms for surgery sessions as required
- Deal with prescription requests and processing as required
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations so that the surgery is ready for patients
- When last to leave at the end of the day, ensure that the building is closed down and secured
- Assist in maintaining a tidy and clean working environment ensuring that workspaces are kept tidy and free of paper, that the kitchen areas are kept clean and tidy, washing up is done and that the clinical rooms and patient waiting areas are kept clean and tidy
- Assist in ensuring that practice notice boards are kept up to date and tidy
- Cover colleagues’ holiday and sickness absence as required
- Make refreshments for doctors
- Deal with faxes and mail as required
- Carry out administrative work as requested e.g. contacting patients for regular chronic disease reviews

**Flexibility**:
The job description is intended to provide a broad outline of the main role responsibilities. The post holder will need to be flexible to accommodate development of the role and to undertake other appropriate tasks as requested by the Practice management

**Confidentiality**:
Under the General Data Protection Regulations 2018 the post holder must maintain the confidentiality of information concerning patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the course of duty. Unauthorised disclosure of confidential information will