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Administration Assistant/ Receptionist

1 month ago

Pontypridd, United Kingdom Cardiff and Vale University Health Board Full time

Job summary

An exciting opportunity has arisen at the Posture and Mobility Centre. for an Administrator within the contact centre.

This focus of this role is to be the main point of contact to our Patients, HCP, and other care providers internally and externally.

Therefore we require the candidate to have excellent communication skills and have a caring nature.

Attention to detail is paramount when inputting referrals and patient information.

The Contact Centre is athe hub of the wheelchair service with a very busy a varied workload.

If you have the ability to work under pressure, work within in team or on your own, and would like to join this friendly, close knit team we would like to hear from you.

Main duties of the job

To liaise with patients, visitors, staff and external providers Support the manager and the administrative team in the administrative function as required To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols in accordance with the Data Protection Act To process new referrals and register on patient administration system (BEST) and update records as appropriate using current systems to include scanning and uploading documents To check patient details as needed on other NHS databases (PMS, WDS etc.) To book repairs and deliveries for our engineers and drivers in an efficient manner To cancel appointments in case of staff in availability due to sickness, urgent training etc. and re-book as per guidelines. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

GCSE's or Equivalent Good literacy and numeracy skills

Desirable

NVQ Level 2 or equivalent European Computer Driving Licence (ECDL) or equivalent

Experience

Essential

Previous experience of using software packages such as Microsoft Office Word, Excel, PowerPoint, Outlook Experience of Data Inputting and Retrieval

Desirable

Previous experience in community sector, social care or NHS Previous experience of using a telephone switchboard.

Skills

Essential

Effective communication skills both written and verbal Demonstrates ability to undertake a wide range of basic administrative tasks Ability to work autonomously and as part of a team Proactive approach Ability to problem solve and prioritise Willingness to further develop IT and clerical skills and knowledge Ability to attend training away from the workplace Able to work on own initiative

Desirable

Ability to contribute to the continuous improvement of systems and processes

Special Knowledge

Essential

Customer care skill & knowledge

Desirable

Knowledge of NHS Knowledge of ALAS

Personal Qualities

Essential

Approachable Ability to work under pressure Ability to work under own initiative Confidentiality

Other

Essential

Ability to travel between ALAS sites (ALAC, Rookwood Hospital and the PMC, Treforest). Ability to keep up to date with the Trust's policies and procedures Able to attend and participate in all mandatory and statutory training events