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Administration & Engagement Officer

4 months ago

Greenford, United Kingdom InHealth Group Full time

Job summary

Do you want to make a difference to service users for your local Targeted Lung Health programme? Would you like to be a part of a friendly, patient driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people and enjoy a new challenge? Then wed love to hear from you.

Main duties of the job

InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.

About us

InHealth Intelligence is part of the InHealth Group which is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

Job description

Job responsibilities

Administration & Engagement Officer (12 month FTC)

Hours: per week, hybrid working.

Salary: The full time salary is 22, + Location Allowance

Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people and enjoy a new challenge? Then wed love to hear from you.

InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.

As an Engagement Officer you will be:

Improving the knowledge of the importance of diabetic eye screening within the programme communities With a specific focus on the underserved communities or seldom heard groups including those with learning disabilities, patients within areas of greater deprivation and non-responders, work with the Stakeholder and Quality Assurance Manager in the implementation of appropriate consultation activities To undertake, analyse and report on patient satisfaction feedback and other experience surveys To obtain patient, user/carer and professional intelligence and insight through effective patient, carer and professional engagement including though the implementation Patient, Partner, Stakeholder, User forums and patient engagement structures/forum and form collaborative relationships

We are looking to recruit an Engagement Officer for hours per week. The working pattern is negotiable and can include hybrid working, however flexibility in weekly working pattern is key to this role, and may include occasional evenings and weekends, and location as required. Applicants would be expected to travel across the North West London area to engage with stakeholders and attend events.

Experience and Qualifications:

You'll enjoy the support and scope to enhance your own career too, as you gain the experience and training you need to develop as an Engagement Officer.

Experience in working in a customer focused environment Social Media creativeness and Engagement with service users Awareness of general and cultural issues as they relate to underserved communities and seldom heard groups Attend events and conduct presentations Experience engaging with support groups for patients would be beneficial Person Specification

Qualifications

Essential

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Desirable

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Experience

Essential

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Desirable

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Additional Criteria

Essential

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Desirable

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