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Service Desk Coordinator

2 months ago

SouthendonSea, United Kingdom CBW Staffing Solutions Full time
Service desk Coordinator - FM Service Provider - Up to £35,000 per annum   

Are you looking for a new challenge?

Do you have experience within facilities management?  

CBW is currently recruiting for a Service desk Coordinator. The Service Desk Coordinator will have responsibility for the overall process to ensure that all aspects of production are operating as effectively as possible.   

Details/Hours of work:
  • Monday to Friday
  • 08:30am to 17:00pm   

Key duties & Responsibilities:
  • Service Desk Coordinator (Water) will be reporting into the Head of Water Treatment
  • Responsible for planning and scheduling engineers’ workload/diaries by allocating jobs and re-arranging engineers jobs at short notice
  • You will also be responsible for liaising with our customers via email and phone, ensuring our high level of professionalism is consistently maintained
  • Be responsible for maintaining a portfolio of clients
  • Organising works in line with client’s defect trackers & KPI’s
  • Data logging and reviewing of our CAFM system
  • Uphold high levels of communication with the client, responding to queries and requests in a timely manner.
  • Aid in the management of permits, RAMS and health and safety documents as per work requirements
  • Ensure all service records are recorded accurately, with all relevant information detailed, within the agreed timelines.
  • Overall, to undertake all reasonable requests in line with this role and the wider business requirements.
  • Other general Administration tasks 
Requirements 
  • CAFM proficient 
  • Experience within FM 
  • General Administration
  • IT proficient 
Send your CV to Jordyn at CBW Staffing Solutions for more information.