Service Coordinator

2 weeks ago

SouthendonSea, United Kingdom Olympus UK & Ireland Full time

_“Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.”_
- “At Olympus, we believe everyone should have the opportunity to live life to the full. For over 100 years, we have been pioneering innovative medical technologies and solutions that made the previously invisible - visible.”_
- “As a global medical technology company, Olympus partners with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and mínimally invasive treatment.”_

We have an exciting opportunity to join the company in the position of **Service Coordinator Customer Care on a 12 month FTC**

**What is the purpose of this role?**

The team’s focus is on maximising our Uptime offer to customers, and our Service coordinators are pivotal in the customer outputs of our repair process. Responsible for the management of a range of administrative tasks, the team enables the movement of repairs through our various repair centres. Providing continual, proactive repair updates to our customers and working as part of the wider Customer Care team, the Service Coordination role utilises an area management system, with responsibility for a geographical region. Success in the role is measured by targets linked to quality, turnaround times and our customer satisfaction mechanisms.

**Key Responsibilities**

Offering exceptional service to customers over the phone, managing both inbound and outbound calls.
Managing multiple work streams including call management and various administrative tasks.
Responsible for courier arrangements and monitoring collection/delivery success.
Identification and logging of Potential Adverse Effects (PAEs) and the resulting regulatory output.

Coordinate and continually monitor the progress of each service request, working in collaboration with the Repair Centre and Up-Time Support Managers.

Maintenance of accurate and up-to-date detailed case records on company ERP system.

**What skills and qualifications are we looking for?**

Call Centre or Customer Service Experience
Clear verbal and written communication skills
Flexibility
Ability to work as part of a team
Excellent attention to detail
Problem solving skills
Ability to multitask

**What does Olympus offer?**

Generous annual leave entitlement that increases with service

Comprehensive company pension scheme

Private medical cover

Free annual health check

Discounted gym membership

Subsidised staff restaurant at HQ

Employee discounts

Free parking at HQ

Free shuttle service at HQ

**Job Type**: Fixed term contract
Contract length: 12 months

**Benefits**:

- Canteen
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
- Shuttle service provided
- Store discount
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Southend-on-Sea: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Southend-on-Sea

Reference ID: servicecoord

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