Service Desk Coordinator
6 months ago
**Job Role: Service Desk Coordinator**
**Location: Preston**
**Salary: £24,000-£26,000**
My client are a fast growing Microsoft Solutions Specialist provider who are looking for a Service Desk Coordinator to play a critical role in ensuring the smooth functioning of the service desk team.
This is a great opportunity to with one of the top microsoft partner's in the world who have been in business for over 20 years.
**Benefits**
- Pension scheme
- Annual bonus
- Modern, new office
- Working 38.75 hours per week, Monday to Friday, between 9:00am - 5:30pm,
- Paid for Microsoft qualifications
- Yearly company trip away
- 33 days’ annual leave (not including bank holidays)
**Key Skills and Responsibilities**
- Scheduling and assigning tickets
- Monitor the flow of support requests and incidents
- Monitor and analyse KPI's
- Triaging incoming tickets, assigning them to appropriate technicians
- Maintain accurate records of service desk activities
If you want to accelerate your career in a Microsoft Cloud space and be a part of a team who pride themselves on a close knit and friendly team environment we invite you to apply
**Salary**: £24,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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