Service Desk Specialist

5 months ago

BurtonOnTrent, United Kingdom Wabtec Full time

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:

It’s not just about your careeror your job title it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Who will you be working with?

We are seeking an experienced Service Desk Specialist to join our team who use critical thinking and standard operating procedures to perform IT support activities and resolve issues to ensure effective and timely resolution of service desk tickets.

Role: Service Desk Specialist

**Salary**: £Competitive

Location: Graycar Business Park

Contract Type: Permanent, Full-Time

How will you make a difference?

This position ensures the integrity and reliability of the client computing environment and provides first and second level support in all technology related issues. The Service Desk Specialists responsibilities includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, related equipment and software while ensuring optimal workstation performance. They will work with other groups and in particular the Service Desk Leads to provide the necessary support to resolve client and site issues.

What will your typical day look like?
- Perform Service Desk tasks according to Standard Operating Procedures (SOPs).
- Manage Service Delivery for primary site in Barton-Under-Needwood, and also secondary sites in Derby and Ireland. This will involve travel as required to UK locations for face-to-face requirements. Remote work will also be expected for all Wabtec sites.
- Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs).
- Accurately document instances of hardware failure, repair, installation, and removal in the ITIL Service Desk system.
- Administer and support current Anti-virus and Tanium implementations to ensure the security of client systems. Monitor desktops for patching and anti-virus compliancy.
- Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation.
- Performs activities related to the operations and monitoring of the IT environment.
- Resolves questions or problems, referring only complex issues to higher level. Some evaluation, originality and ingenuity required. Will participate in projects that are large scale deployments of client support level software or hardware.

What we need to know about you?
- Excellent technical knowledge of computer hardware
- Working technical knowledge of current network protocols, operating systems, and standards.
- Able to read and understand technical manuals, standard operating procedures, and OEM guides.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Knows fundamental concepts, practices and procedures of particular field of specialization.

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles people like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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