Service Desk Specialist

6 months ago

Burton upon Trent, United Kingdom Wabtec Full time

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Who will you be working with?

We are seeking a tech-savvy problem solver with a passion for delivering exceptional IT support to join our team at the LH Group (a Division of Wabtec UK Ltd) based in Burton on Trent where we support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains.

Role: Service Desk Specialist

Salary: £Competitive

Location: Burton on Trent, Staffordshire, (DE13 8EN)

Hours: Monday to Thursday 08:00 to 16:30pm and Friday 08:00am to 13:00pm, 37 hours per week

Contract Type: Permanent, Full-Time

How will you make a difference?

As a Service Desk Specialist, you will play a crucial role in ensuring the integrity and reliability of our client computing environment while providing top-notch support to our users.

This role will contribute to the seamless functioning of our technology landscape by providing both first and second level support. Collaborating with other teams, particularly Service Desk Leads, will be vital to address client and site-related challenges.

What will your typical day look like?

The Service Desk Specialist will utilise critical thinking and adhere to standard operating procedures to effectively resolve IT support issues and tickets. Identify and provide computer hardware, software, and various services in line with Service Level Agreements. Thoroughly document hardware failures, installations, repairs, and removals in the Service Desk system. Contribute to Service Desk support during acquisition integrations. Manage and support ongoing Anti-virus and SCCM implementations to ensure system security. Maintain accurate IT inventory documentation and manage IT stock using the Configuration Management Data Base (CMDB) within the Service Desk system. Participate in the operations and monitoring of the IT environment. Undertake tasks related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose. Configure, troubleshoot, and maintain phones, network printers, scanners, and MFUs. Resolve backlogs for incidents and SRs, keeping end users informed of progress and conducting root cause analysis. Obtain necessary approvals and procure hardware and software when required. Provide on-site support as requested.

What do we want to know about you?

Bachelor’s degree or equivalent in a relevant discipline or a combination of relevant experience and certifications. Proficiency in Windows 7/10 administration and usage. Excellent understanding of PC Desktop/Laptop hardware. Experience in supporting Audio/Video equipment. Familiarity with ITIL Foundations. Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred). Apple Mac and iOS expertise is desirable. Exceptional analytical and problem-solving skills.

If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values always put people first, and strive to expand what is possible.

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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