Service Desk Support Specialist

3 days ago

Burton upon Trent, Staffordshire, United Kingdom Wabtec Full time

We are seeking a skilled and detail-oriented Service Desk Specialist to join our team at Wabtec Corporation. As a key member of our service team, you will be responsible for providing top-notch technical support to our clients and ensuring the seamless functioning of our technology landscape.

Key Responsibilities:

  • Utilize critical thinking and adhere to standard operating procedures to effectively resolve IT support issues and tickets.
  • Identify and provide computer hardware, software, and various services in line with Service Level Agreements.
  • Thoroughly document hardware failures, installations, repairs, and removals in the Service Desk system.
  • Contribute to Service Desk support during acquisition integrations.
  • Manage and support ongoing Anti-virus and SCCM implementations to ensure system security.
  • Maintain accurate IT inventory documentation and manage IT stock using the Configuration Management Data Base (CMDB) within the Service Desk system.
  • Participate in the operations and monitoring of the IT environment.
  • Undertake tasks related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose.
  • Configure, troubleshoot, and maintain phones, network printers, scanners, and MFUs.
  • Resolve backlogs for incidents and SRs, keeping end users informed of progress and conducting root cause analysis.
  • Obtain necessary approvals and procure hardware and software when required.
  • Provide on-site support as requested.

Requirements:

  • Bachelor's degree or equivalent in a relevant discipline or a combination of relevant experience and certifications.
  • Proficiency in Windows 7/10 administration and usage.
  • Excellent understanding of PC Desktop/Laptop hardware.
  • Experience in supporting Audio/Video equipment.
  • Familiarity with ITIL Foundations.
  • Strong knowledge of TCP/IP networking is desirable (ICND1 certification preferred).
  • Apple Mac and iOS expertise is desirable.
  • Exceptional analytical and problem-solving skills.

We are committed to taking on the world's toughest challenges and rely on a culture of leadership, diversity, and inclusiveness. If you are a talented and driven individual who shares our values, we encourage you to apply for this exciting opportunity.

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