Service Desk Coordinator
4 weeks ago
Job Title: Service Desk Coordinator
Job Summary: We are seeking a highly organized and detail-oriented Service Desk Coordinator to join our team at CBW Staffing Solutions. The successful candidate will be responsible for planning and scheduling engineers' workload, liaising with customers, and maintaining a portfolio of clients.
Key Responsibilities:
- Plan and schedule engineers' workload, allocating jobs and re-arranging engineers' jobs on a reactive basis.
- Liaise with customers via email and phone, ensuring a high level of professionalism is consistently maintained.
- Maintain a portfolio of clients, organizing works in line with client defect trackers and KPIs.
- Uphold high levels of communication with clients, responding to queries and requests in a timely manner.
- Aid in the management of permits, RAMS, and health and safety documents as per work requirements.
- Ensure all service records are recorded accurately, with all relevant information detailed, within agreed timelines.
Requirements:
- CAFM proficiency.
- Experience within FM.
- General administration skills.
- IT proficiency.
How to Apply: Please send your CV to Abbie at CBW Staffing Solutions for more information.
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