Service Desk Coordinator
2 days ago
Job Title: Service Desk Coordinator
Job Summary: We are seeking a highly skilled Service Desk Coordinator to join our team at CBW Staffing Solutions. The successful candidate will be responsible for planning and scheduling engineers' workload, ensuring that all aspects of production are operating effectively.
Key Responsibilities:
- Plan and schedule engineers' workload, allocating jobs and rearranging engineers' jobs on a reactive basis.
- Liaise with customers via email and phone, maintaining a high level of professionalism.
- Be responsible for maintaining a portfolio of clients.
- Organise works in line with clients' defect trackers and KPIs.
- Data log and review the CAFM system.
- Uphold high levels of communication with clients, responding to queries and requests in a timely manner.
- Aid in the management of permits, RAMS, and health and safety documents.
- Ensure all service records are recorded accurately.
Requirements:
- CAFM proficient.
- Experience within FM.
- General Administration.
- IT proficient.
Company: CBW Staffing Solutions
Location: Central London
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