Perinatal Community Service Administrator
2 months ago
Job summary
The Trust are seeking to recruit a Service Administrator to join the Perinatal Community Mental Health Service .
This is an excellent opportunity for an experienced administrator to join a friendly and proficient administration team, supporting a range of professionals within the service. It is an interesting and varied role and we'd like to find someone with good humour who enjoys the challenge of a busy working environment.
The successful applicant will need to be able to work 9am -5pm Monday - Friday, Occasionally attending a MDT meeting in Wareham.Training will take place in the office, but once trained, this post will be split between home working and office cover in Florence House, Westbourne.
The Service Administrator will be able to ensure a confidential, efficient and comprehensive administrative service is provided to clients and staff, having good IT skills, attention to detail, strong time management, great interpersonal & communication skills. You must be able to work accurately under pressure, and be able to work well as part of a team.
Main duties of the job
Day to day duties will involve providing a professional and courteous response to service users, occasionally handling distressed clients via telephone, diary management,updating medical records (using Rio) and assisting the team with general admin.
You will be working as part of an efficient and professional team.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Dorset HealthCare is in partnership with The Princes Trust to support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact to access the support.
Person Specification
KNOWLEDGE, SKILLS AND TRAINING
Essential
GCSE level English Language or equivalent To show understanding of patient confidentiality Well developed skills in communicating effectively with clients and other professionals within and outside the NHS whilst managing complex and sensitive information Knowledge of administrative procedures and systems, the majority of which are non-routine, acquired through training and experience.
Desirable
ECDL or equivalent experience RSA 3 keyboard skills; audio typing and word processing Knowledge of NHS organisation and protocols Knowledge of specialist functional/medical/legal terms and knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures
JOB SPECIFIC EXPERIENCE
Essential
Demonstrable experience of using word processing, spreadsheet, database and or presentation software to RSA 2/3 or equivalent. Experience using an electronic patient record system. Experience in procurement/stock management/ordering systems
PERSONAL QUALITIES/ATTRIBUTES
Essential
Evidence of demonstrating the Trust's values and behaviours. Ability to: o Use own initiative o Work to tight deadlines o Be flexible o Work in a changing environment o Be able to work within a team Have a positive attitude o Show an empathetic approach to service users and their carers Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
BUSINESS TRAVEL
Essential
Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business-
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Westbourne, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeJob SummaryThe Dorset HealthCare University NHS Foundation Trust is seeking a highly skilled and experienced Service Administrator to join the Perinatal Community Mental Health Service team. This is an exciting opportunity for an individual to work in a dynamic and supportive environment, providing administrative support to a range of professionals within...
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Westbourne, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeJob SummaryThe Dorset HealthCare University NHS Foundation Trust is seeking a highly skilled and experienced Service Administrator to join the Perinatal Community Mental Health Service team. This is an exciting opportunity for an individual to work in a dynamic and supportive environment, providing administrative support to a range of professionals within...
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Westbourne, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Administrator to join our Perinatal Community Mental Health Service team at Dorset HealthCare University NHS Foundation Trust.Key ResponsibilitiesProvide administrative support to the team, ensuring a confidential, efficient, and comprehensive service is delivered to clients and...
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Westbourne, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Administrator to join our Perinatal Community Mental Health Service team at Dorset HealthCare University NHS Foundation Trust.Key ResponsibilitiesProvide administrative support to the team, ensuring a confidential, efficient, and comprehensive service is delivered to clients and...
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Westbourne, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeJob SummaryThe Dorset HealthCare University NHS Foundation Trust is seeking a highly skilled and experienced Service Administrator to join the Perinatal Community Mental Health Service team. This is an exciting opportunity for an individual to work in a dynamic and supportive environment, providing administrative support to a range of professionals within...
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Westbourne, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeJob SummaryThe Dorset HealthCare University NHS Foundation Trust is seeking a highly skilled and experienced Service Administrator to join the Perinatal Community Mental Health Service team. This is an exciting opportunity for an individual to work in a dynamic and supportive environment, providing administrative support to a range of professionals within...
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Westbourne, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeJob SummaryThe Dorset HealthCare University NHS Foundation Trust is seeking a highly skilled and experienced Service Administrator to join the Perinatal Community Mental Health Service team. This is an exciting opportunity for an individual to work in a dynamic and supportive environment, providing administrative support to a range of professionals within...
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Westbourne, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeJob SummaryThe Dorset HealthCare University NHS Foundation Trust is seeking a highly skilled and experienced Service Administrator to join the Perinatal Community Mental Health Service team. This is an exciting opportunity for an individual to work in a dynamic and supportive environment, providing administrative support to a range of professionals within...
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Westbourne, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Administrator to join our Perinatal Community Mental Health Service team at Dorset HealthCare University NHS Foundation Trust.Key ResponsibilitiesProvide a professional and courteous response to service users, including occasional handling of distressed clients via telephone.Manage...
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Westbourne, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeAbout the RoleDorset HealthCare University NHS Foundation Trust is seeking a highly skilled and experienced Service Administrator to join our Perinatal Community Mental Health Service team. As a key member of our administration team, you will provide a comprehensive administrative service to clients and staff, ensuring a confidential, efficient, and...
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Westbourne, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeAbout the RoleDorset HealthCare University NHS Foundation Trust is seeking a highly skilled and experienced Service Administrator to join our Perinatal Community Mental Health Service team. As a key member of our administration team, you will provide a comprehensive administrative service to clients and staff, ensuring a confidential, efficient, and...
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Westbourne, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeJob SummaryThe Dorset HealthCare University NHS Foundation Trust is seeking a highly skilled and experienced Service Administrator to join the Perinatal Community Mental Health Service team. This is an exciting opportunity for an individual to work in a dynamic and supportive environment, providing administrative support to a range of professionals within...
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Westbourne, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeJob SummaryThe Dorset HealthCare University NHS Foundation Trust is seeking a highly skilled and experienced Service Administrator to join the Perinatal Community Mental Health Service team. This is an exciting opportunity for an individual to work in a dynamic and supportive environment, providing administrative support to a range of professionals within...
