Perinatal Community Service Coordinator

1 month ago

Westbourne, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time
Job Summary

The Dorset HealthCare University NHS Foundation Trust is seeking a highly skilled and experienced Service Administrator to join the Perinatal Community Mental Health Service team. This is an exciting opportunity for an individual to work in a dynamic and supportive environment, providing administrative support to a range of professionals within the service.

Main Responsibilities
  • Provide a professional and courteous response to service users, including occasional handling of distressed clients via telephone.
  • Manage diaries, update medical records using Rio, and assist the team with general administrative tasks.
  • Work collaboratively as part of an efficient and professional team to ensure a comprehensive administrative service is provided to clients and staff.
About Us

Dorset HealthCare is a dynamic and forward-looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people. We are committed to empowering people to make the most of their lives through our outstanding, joined-up healthcare services.

Requirements
  • GCSE level English Language or equivalent.
  • Understanding of patient confidentiality.
  • Well-developed skills in communicating effectively with clients and other professionals within and outside the NHS.
  • Knowledge of administrative procedures and systems, acquired through training and experience.
Desirable Qualifications and Experience
  • ECDL or equivalent experience.
  • RSA 3 keyboard skills; audio typing and word processing.
  • Knowledge of NHS organisation and protocols.
  • Knowledge of specialist functional/medical/legal terms and experience to deal with non-routine issues.
Personal Qualities and Attributes
  • Evidence of demonstrating the Trust's values and behaviours.
  • Ability to use own initiative, work to tight deadlines, and be flexible.
  • Positive attitude and empathetic approach to service users and their carers.

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