Residential Operations Manager

3 weeks ago

Westbourne, United Kingdom Stonewater Full time

We are seeking a dedicated Residential Operations Manager to support our residents in leading independent lives in a safe environment.

About the Role

This is a permanent part-time (30 hours per week) position at Williams Court, a retirement living scheme consisting of 40 self-contained apartments in the desirable area. You will be responsible for carrying out well-being checks and responding to emerging changes in circumstances, identifying and managing risk including safeguarding, and taking accountability for ensuring appropriate actions are taken and controls are in place to manage the risk.

The ideal candidate will have experience working in a housing environment or recent demonstrable experience of frontline customer service, with good general IT skills including Microsoft Office applications and willingness and aptitude to learn our in-house systems.

Key Responsibilities:
  • Carry out well-being checks and respond to emerging changes in circumstances
  • Identify and manage risk including safeguarding, taking accountability for ensuring appropriate actions are taken and controls are in place to manage the risk
  • Develop relationships with partner agencies that provide well-being opportunities, support customers to produce and access a programme of well-being and social initiatives onsite and virtually
  • Routinely carry out health & safety, fire safety and warden call system checks ensuring compliance and achievement of consistently high service standards
Requirements
  • Experience of working in a housing environment or recent demonstrable experience of frontline customer service
  • Good general IT skills including Microsoft Office applications and willingness and aptitude to learn our in-house systems
  • Excellent record-keeping skills, ensuring all information is clearly represented and accurately captured
  • Motivated and committed self-starter with strong organisational skills, passion to deliver innovative services
  • Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and wide range of contractors, external agencies etc.
Benefits

£28,000 - £35,000 per annum (dependent on experience)

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