Referral and Intake Co-ordinator

1 month ago

London, United Kingdom North Central London Integrated Care Board Full time

Job summary

An exciting opportunity has arisen to join a dynamic and innovative Continuing Healthcare Team. If you are an experienced administrator looking for a new opportunity and believe that you could contribute to an expanding service that embraces new ideas and initiatives, delivers ongoing development opportunities, adopts a positive approach to work/life balance and flexibility, then this could be the role for you.

If you can work autonomously, have an outgoing personality with an interest in quality improvement, have excellent interpersonal and communication skills and can adapt to a fast-paced working environment, we want to hear from you.

Main duties of the job

The Referral and Intake Coordinator will provide a high-quality service for NCL ICB to support in the effective delivery of the Continuing Healthcare (CHC) process and complex care. The post holder will be the first point of contact for the Continuing Healthcare service. They will liaise with referrers, appellants and/or their representatives to ensure all referrals and requests are actioned in a timely manner and to a high standard.

About us

NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.

As an ICB, we're focused on:

improving outcomes in population health and healthcare

tackling inequalities in outcomes, experience, and access

enhancing productivity and value for money

helping the NHS support broader social and economic development.

It is an exciting time to be joining NCL ICB - we have commenced an organisational change programme to redesign the structure of the organisation and the way that we work tobetter meet the needs of our population, our people, our system, and our partners. As part of the organisational change programme, we want to re-launch and re-energise the organisation, embed new ways of working and building the capabilities we need to create a thriving organisational culture.

Job description

Job responsibilities

Detailed Job Description and Main Responsibilities

Being the first point of contact for several departments, communicating policy and showing initiative when dealing with complex queries autonomously. Sorting and prioritising all incoming mail and e-mails, distributing them as appropriate. Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner. Ensure decision letters are sent out to clients, Next of Kin and Providers within National Framework timescales. When required, structure and compose correspondence for signature. Prioritise non-routine situations, enquiries and demands covering a range of procedures, working without supervision. Organising and planning departmental meetings as necessary and providing supporting information to all relevant stakeholders. Preparing agendas, taking minutes and distributing notes of meetings including typing up of group discussions and interviews as necessary. To manage the referral process from receipt of all new referrals through to completion of the NHS Continuing Healthcare pathway. Working with the CHC Clinical Assessors to ensure all the necessary information is requested and collated. Working together with other administrators and nurse assessors within the complex care team to provide an effective network of communication including dealing with visitors to the base and being flexible to cover other administrators general duties on the base. Propose changes to own project, service, and initiative work, informing policy and making recommendations for more effective delivery. Undertaking administrative duties such as photocopying, faxing and mail-out distributions. Working with all team members in the collection of information for performance reporting on relevant team projects Developing and maintaining effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the team. Actively supports and contributes to the development of key performance indicators for the successful assessment of performance. Frequent periods of concentration required for checking documents, writing reports, protocols, and analysing statistics. Ensuring Caretrack (data base system) data recording is robust, guaranteeing that all data quality is routinely audited to ensure consistent and high-quality information.

Please see the attached Job Description for full duties.

Person Specification

Education and qualification

Essential

Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience

Experience

Essential

Demonstrable experience in dealing with the public and dealing with sensitive and confidential information. Significant administrative/ secretarial experience including initiating and maintaining office systems.

Knowledge/ Skills/ Abilities

Essential

Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access. Understanding of Confidentiality and Data Protection Act. Ability to work without supervision Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines Understanding of and commitment to equality of opportunity and good working relationships

Desirable

Knowledge of NHS Continuing healthcare Ability to pull together comprehensive draft reports, data and letters. Negotiating, networking and persuasive skills Current knowledge of the relevant National Service Frameworks older people, long term conditions, cancer care, as well as current issues affecting the NHS and Social Services.

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