Customer Support Representative
4 weeks ago
Job Description
What's special about us?
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market.
Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components. Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.
What will I be doing?
Main Responsibilities
The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business.
The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK.
The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.
Main Activities
• Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.
• Meet customer satisfaction and internal sales targets.
• Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.
• Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.
• Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these.
Complementary Description
Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.
Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.
As a valued member of our team, these are just a few of the benefits you'll receive:
• 25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service
• Flexitime – where you can accrue up to your contractual hours
o Option to leave from 12:30 on Friday (role dependant)
• Hybrid working – on site 3 days per week from home 2 days (role dependant)
• On site restaurant with daily £1.50 subsidy for lunch
• Costa coffee on site
• Generous 7% pension contributions (after 3 months)
• Health cash back scheme (after probation)
• Purchase of company shares (after 3 months)
• Annual bonus of up to 3%
• Company sick pay
• Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)
• Ample free parking
• Green scheme
o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = £10)
Job Requirements
What do you need from me?
Must:
• You must have excellent attention to detail and have good English Language skills, both written and spoken.
• Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.
• Being friendly, hardworking with excellent interpersonal skills and customer service skills
• IT literate, proficient in Word, PowerPoint and Outlook.
Should:
• Previous CSR experience with complex technical products
• Excel Intermediate
Could:
• Demonstrate a good understanding of technical/engineering/supply chain issues
• Previous experience as a CSR in the aerospace industry
• Experience of SAP
Personal Attributes:
• Self-starter
• Highly self-motivated
• Excellent interpersonal and customer service skills
What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.
We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.
We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work.
Specificity of the job
Occasional
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