Military Customer Support Representative

4 months ago

Whiteley, United Kingdom Safran Helicopter Engines Full time

Job Description

What's special about us?
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market.

Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components. Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

Purpose of the job:
To ensure availability of engines and spares to support the UK Military's operations. Carrying out administrative actions as required to manage equipment repair flows, meet the customer's needs, including preparing quotations, invoicing, and liaising with other departments to ensure timely delivery.

Key Objectives:
• Administer and track progress of on-site engine repairs throughout the Maintenance Centre process. Acting as liaison for technicians.

• Administer and track progress of inter-site equipment repairs throughout the Repair Centre process. Liaising with stakeholders to ensure commitments are met and any changes communicated promptly.

• Co-ordinate logistics requirements with internal and external stakeholders to ensure on-time delivery for both customer and internal requirements.

• Meet the commitments for delivery of products and services. Ensuring adherence to the contract, internal strategy and commercial policy.

• Support the Customer Support Manager in identification of additional sales opportunities and the preparation of quotations for additional contract services and equipment repairs.

• Participation in the Quality Management processes. Propose and implement continuous improvement actions and process improvements.

Key Responsibilities:
• Booking and tracking the repair of assets, maintaining ready use stock levels for engine repairs in the UK Maintenance Centre.

• Booking, tracking, supporting and reporting of engine repairs in the UK Maintenance Centre, maintaining availability of engines for the customer.

• Keeping customers up to date in terms of deliveries, and informing them of any potential delay and the mitigating action

• To propose the implementation of continuous improvement actions (best practices) and process improvements especially through the improved use of IT e.g. SAP, Excel, PowerBI

• Reporting customer contacts in the CRM system

Complementary Description

Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.
Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

As a valued member of our team, these are just a few of the benefits you'll receive:
• 25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service
• Flexitime – where you can accrue up to your contractual hours
o Option to leave from 12:30 on Friday (role dependant)
• Hybrid working – on site 3 days per week from home 2 days (role dependant)
• On site restaurant with daily £1.50 subsidy for lunch
• Costa coffee on site
• Generous 7% pension contributions (after 3 months)
• Health cash back scheme (after probation)
• Purchase of company shares (after 3 months)
• Annual bonus of up to 3%
• Company sick pay
• Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)
• Ample free parking
• Green scheme
o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = £10)

Job Requirements

What do you need from me?
Qualifications:
• English and Maths GCSE grade 9-4 (A*-C)
Competencies:
• Excellent command of the English language, written and spoken
• Self-organised and able to manage multiple ongoing queries/actions/enquiries
• Communication and people skills
• MS Office especially Outlook, Word, Excel
• Customer relations
• SAP Knowledge desired

Experience:
• Sales administration of contracts & customers in a complex business to business environment
• Aerospace industry experience desired

What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

Diversity and Inclusion
We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.

We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work.

Specificity of the job

Rarely within the UK and potentially France.

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