Customer Service Representative

1 month ago

Whiteley, Hampshire, United Kingdom Safran Helicopter Engines Full time

About the Role

We are seeking a highly motivated and experienced Customer Service Representative to join our team at Safran Helicopter Engines. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide timely and effective communication with customers, ensuring their queries are resolved promptly and efficiently.
  • Work closely with internal stakeholders to ensure customer requirements are met and exceeded.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Monitor and report on customer satisfaction, identifying areas for improvement and implementing changes as needed.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Proven experience in customer service or a related field, with a strong understanding of customer needs and preferences.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve customer issues efficiently.
  • Proficient in Microsoft Office, with experience in CRM systems and data analysis.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Why Join Us?

At Safran Helicopter Engines, we are committed to delivering exceptional customer service and support. We believe in building strong relationships with our customers, understanding their needs and preferences, and exceeding their expectations. If you share our passion for customer service and are looking for a challenging and rewarding role, we encourage you to apply.

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