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Clinic Coordinator – Ophthalmology

4 months ago

York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

Job summary

Hours: hours per week

Contract Type: Full Time, Permanent.

Would you like to join the Ophthalmology Clinic Management Team at York Teaching Hospital as one of our Clinic Coordinators?

The Clinic Coordinator will provide integral support to The Service Manager ensuring that clinics are utilised to maximum capacity and efficiency and will highlight areas of concern to Operational Managers when appropriate. They will take a pro-active approach to Clinic utilisation by looking for procedures and processes to improve clinic management and to enable forward planning and evaluation.

A key element of the role will to be the nominated failsafe guardian for specific areas within Ophthalmology, they will help to support the patient's pathway and work on enhancing and improving services related to Ophthalmology clinics.

Main duties of the job

The successful candidate should have at least 2 years' experience working in operational services in the NHS, including: managing capacity and demand; demonstrable experience of outpatient management and managing activity. The post-holder will need to demonstrate involvement in service redesign projects resulting in best practice systems with demonstrable benefits to our patients.

The post-holder will have a confident and self-motivated attitude, good organisational skills and be able to prioritise their own workload in order to meet deadlines and ensure high standards of services are maintained. In addition, excellent communication skills are essential as you will need to be able to effectively communicate with clinical and administrative staff as well as patients.

The post-holder will be expected to have excellent interpersonal skills, have a good understanding of the NHS modernisation agenda and targets (including the NHS electronic referral service); the ability to forward plan in a changing environment, with insight and aptitude for managing, measuring and balancing capacity and demand activity.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 27 days holiday rising to 33 days (depending on NHS Trust service) A variety of different types of paid and unpaid leave covering emergency and planned leave Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme NHS Car Lease scheme and Cycle to Work scheme

Agenerous relocation package of up to 30% of salary (capped at £18k)to support with relocation expensesfor hard to fill positions where relocation would be an expectation to undertake the role you would like to discuss a potential relocation package, please speak to the recruiting department/managerat interview stage.

An extensive range of learning and development opportunities

Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Person Specification

Qualifications

Essential

Maths & English GCSE at Grade C or above, or equivalent Experience and proficiency in all Microsoft applications such as Outlook and Excel

Desirable

At least 2 years experience of working in operational services in the NHS including managing capacity and demand Involvement in service redesign projects with clear benefits to patients and organisations

Knowledge, Skills & Abilities

Essential

Excellent Organisational Skills Ability to Manage Own Workload and Take Remedial Action Ability to Work to Standard Operating Procedures and Performance Targets Ability to give direction to team members in relation to workload and tasks

Desirable

Experience and ability to handle difficult conversations

Experience

Essential

Experience of managing outpatient lists and targets Experience of using patient administration systems Working knowledge of eRS system Ability to negotiate and influence widely

Desirable

Demonstrates an awareness and undertanding of wider contextual changes in the NHS