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Clinical Operations Coordinator
2 months ago
Job Overview
We are seeking a highly motivated and organized individual to join our team as a Clinical Operations Coordinator. This is an exciting opportunity to work in a fast-paced environment and contribute to the delivery of high-quality patient care.
Main Responsibilities
- Support the Service Managers and Directorates with Surgery Care Group AHP Outpatient capacity issues
- Support the full utilization of Surgery Care Group AHP clinics by working with Directorates to understand capacity and demand issues
- Support with the forecasting of Surgery Care Group AHP Clinics to avoid future capacity issues
- Identify and reject referrals not received via the eReferral service as per the Trust Paper Referral Rejection process. Liaise with the Referral Support Service (RSS) and GP Practices.
- Manage Appointment Slot Issues Report and liaise with Service Management to identify capacity shortfalls against demand and take remedial action.
- Attend monthly meetings, in the absence of the Service Managers, with Specialties for active engagement to support the Outpatient Clinic utilization
- Help to develop new processes and procedures to support the Clinics and improve the clinic demand and capacity issues
- Create and amend standard letter templates for all Trust Surgery Care Group AHP Outpatient letters ensuring standard operating procedures are adhered to.
- Daily monitoring of Surgery Care Group AHP Outpatient Appointment Services Administration work streams. Providing remedial action and escalation where required.
Working for Our Organisation
We offer a range of benefits to support our staff, including access to the NHS Pension Scheme, generous holiday entitlement, and a variety of learning and development opportunities.
Person Specification
- Maths and English GCSE at Grade C above, or equivalent
- Good written and spoken English
- NVQ Level 4 or equivalent experience
Desirable Criteria
- At least 2 years of working in operational services in the NHS including managing capacity and demand; demonstrable experience of outpatient management; managing activity
- Involvement in service redesign projects with clear benefits to patients and organisations
Experience & Knowledge Required
- Experience of managing outpatient lists and targets
- Ability to negotiate and influence widely
- Ability to define business needs
- Experience of using patient administration systems
- Understanding a range of work procedures and processes
- Experience of working with Microsoft packages
- Experience of working to a high standard in a customer service environment
- Experience of processing Outpatient appointments and understanding of Referral to Treatment Policy
- Experience of using a patient database and recording accurate data
Skills & Attributes
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to communicate with staff at all levels, including Consultant medical staff
- Ability to communicate effectively with all service users
- Ability to work in a fast-paced and busy environment
- Ability to think analytically
Aptitude & Personal Qualities
- Able to work as part of a team
- Able to work under pressure to strict deadlines and requirements
- Good verbal and numeric skills
- An individual with drive and enthusiasm for ensuring services are developed & continually improved with patients at their core
- Ability to work flexibly both in terms of hours and duties
- Methodical and highly organized
