Clinical Operations Coordinator

3 weeks ago

York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

Job Title: Clinical Operations Coordinator

About the Role:

We are seeking an experienced Clinical Operations Coordinator to join our team at York and Scarborough Teaching Hospitals NHS Foundation Trust. The successful candidate will be responsible for supporting the Service Managers and Directorates with Surgery Care Group AHP Outpatient capacity issues, ensuring the effective management of outpatient lists and targets.

Key Responsibilities:

  • Support the Service Managers and Directorates with Surgery Care Group AHP Outpatient capacity issues
  • Support the full utilisation of Surgery Care Group AHP clinics by working with Directorates to understand capacity and demand issues
  • Support with the forecasting of Surgery Care Group AHP Clinics to avoid future capacity issues
  • Identifying and rejecting referrals not received via the eReferral service as per the Trust Paper Referral Rejection process. Liaising with the Referral Support Service (RSS) and GP Practices.
  • Manage Appointment Slot Issues Report and liaise with Service Management to identify capacity shortfalls against demand and take remedial action.
  • Attend monthly meetings, in the absence of the Service Managers, with Specialties for active engagement to support the Outpatient Clinic utilisation
  • Help to develop new processes and procedures to support the Clinics and improve the clinic demand and capacity issues
  • To create and amend standard letter templates for all Trust Surgery Care Group AHP Outpatient letters ensuring standard operating procedures are adhered to.
  • Daily monitoring of Surgery Care Group AHP Outpatient Appointment Services Administration work streams. Providing remedial action and escalation where required.

Working for our Organisation:

At York and Scarborough Teaching Hospitals NHS Foundation Trust, we are committed to providing high-quality patient care and are seeking individuals who share our values of kindness, openness, and pursuit of excellence. We offer a range of benefits, including access to the NHS Pension Scheme, 27 days holiday rising to 33 days, and a generous relocation package. If you are an enthusiastic, problem-solving, aspiring, flexible, hardworking individual who would like to further your skills and work alongside a friendly team of colleagues, this could be the post for you.

Person Specification:

Essential Criteria:

  • Maths and English GCSE at Grade C above, or equivalent
  • Good written and spoken English
  • NVQ Level 4 or equivalent experience

Desirable Criteria:

  • At least 2 years of working in operational services in the NHS including managing capacity and demand; demonstrable experience of outpatient management; managing activity
  • Involvement in service redesign projects with clear benefits to patients and organisations

Experience & Knowledge Required:

Essential Criteria:

  • Experience of managing outpatient lists and targets
  • Ability to negotiate and influence widely
  • Ability to define business needs
  • Experience of using patient administration systems
  • Understanding a range of work procedures and processes
  • Experience of working with Microsoft packages
  • Experience of working to a high standard in a customer service environment
  • Experience of processing Outpatient appointments and understanding of Referral to Treatment Policy
  • Experience of using a patient database and recording accurate data

Skills & Attributes:

Essential Criteria:

  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Ability to communicate with staff at all levels, including Consultant medical staff
  • Ability to communicate effectively with all service users
  • Ability to work in a fast-paced and busy environment
  • Ability to think analytically

Aptitude & Personal Qualities:

Essential Criteria:

  • Able to work as part of a team
  • Able to work under pressure to strict deadlines and requirements
  • Good verbal and numeric skills
  • An individual with drive and enthusiasm for ensuring services are developed & continually improved with patients at their core
  • Ability to work flexibly both in terms of hours and duties
  • Methodical and highly organised

Working for our Organisation:

We are an Armed Forces Friendly Employer and holders of the Gold Award from the Defence Employer Recognition Scheme. We are committed to supporting all Defence personnel and are actively promoting SaBRE - Supporting Britain's Reservists and Employers. Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else. If you are passionate about delivering high-quality patient care and are committed to our values, please apply for this exciting opportunity.

  • Clinical Operations Coordinator

    4 weeks ago

    York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Job OverviewWe are seeking an experienced and skilled Clinical Operations Coordinator to join our team at York and Scarborough Teaching Hospitals NHS Foundation Trust. The successful candidate will have a strong background in operational services, with a focus on managing capacity and demand, outpatient management, and activity management.Main...

  • Clinical Operations Coordinator

    4 weeks ago

    York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Job OverviewWe are seeking a highly skilled and experienced Clinical Operations Coordinator to join our team at York and Scarborough Teaching Hospitals NHS Foundation Trust. The successful candidate will be responsible for managing outpatient lists and targets, as well as supporting the Service Managers and Directorates with Surgery Care Group AHP Outpatient...

  • MRI Team Leader and Imaging Services Coordinator

    7 days ago

    York, York City, United Kingdom Ramsay Health Care UK Operations Limited Full time

    Ramsay Health Care UK Operations Limited is seeking an experienced MRI Radiographer to fill the position of MRI Team Leader and Imaging Services Coordinator at Clifton Park Hospital in York. This role will be responsible for leading a team of radiographers and contributing to the development of imaging services.This is an excellent opportunity for someone...

  • Clinical Operations Specialist

    3 days ago

    York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the roleYork and Scarborough Teaching Hospitals NHS Foundation Trust is seeking an exceptional Clinical Operations Specialist to join our team. This exciting opportunity offers a competitive salary of £38,890 - £49,850 per annum, depending on experience.Key responsibilitiesSupport the Service Managers and Directorates with Surgery Care Group AHP...

  • Senior Clinical Fellow

    4 weeks ago

    York, York City, United Kingdom Ramsay Health Care UK Operations Limited Full time

    About the RoleClifton Park Hospital is an independent sector elective orthopaedic hospital in York, delivering over 5000 procedures annually, including hip and knee procedures for NHS and private patients. We are seeking a Senior Clinical Fellow to join our team, providing similar experience as well as opportunity for independent operating.Key...

  • International Operations Coordinator

    4 weeks ago

    York, York City, United Kingdom Cast UK Limited Full time

    Operations Coordinator - InternationalYork £ Competitive + Benefits Role Profile At Cast UK Limited, we're seeking a skilled Operations Coordinator to join our team. As a key member of our Plant Operations team, you'll play a vital role in coordinating work at overseas destinations.Key Responsibilities Organise resources associated with overseas...

  • International Operations Coordinator

    4 weeks ago

    York, York City, United Kingdom Cast UK Limited Full time

    Job Title: International Operations CoordinatorJob Summary: We are seeking an experienced International Operations Coordinator to join our team at Cast UK Limited.Key Responsibilities:* Organise resources associated with overseas installations and servicing* Manage processes from order receipt to invoicing, including coordination of materials, labour and...

  • Operations Coordinator Specialist

    2 days ago

    York, York City, United Kingdom Sodexo Group Full time

    Job OverviewWe are seeking an experienced Operations Coordinator Specialist to join our team. The successful candidate will be responsible for providing administrative support, scheduling meetings and appointments, and coordinating travel arrangements.

  • Operational Excellence Coordinator

    2 days ago

    York, York City, United Kingdom Science Museum Group Full time

    About the RoleWe are seeking an experienced Operational Excellence Coordinator to join our team on a full-time, 8-month fixed-term contract.As part of our Operations department, you will play a vital role in ensuring seamless museum operations and exceptional visitor experiences. Your key responsibilities will include:Coordinating responses to operational...

  • Assembly Operations Coordinator

    1 month ago

    York, York City, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Assembly Operations Coordinator: We are seeking a skilled Assembly Operations Coordinator to join our manufacturing team in York, United Kingdom. The successful candidate will be responsible for operating machinery, assembling products, and ensuring production targets are met in a safe and efficient manner.Key Responsibilities:Operate machinery and equipment...

  • Clinical Nurse Specialist

    23 hours ago

    York, York City, United Kingdom Ramsay Health Care UK Operations Ltd Full time

    Staff Nurse Opportunity at Clifton Park HospitalWe are seeking a skilled Staff Nurse to join our team at Clifton Park Hospital, a modern and purpose-built in-patient hospital located just outside York city centre.The role will involve working as part of the Multi-Disciplinary Team (MDT) to deliver high-quality, individualised care for a variety of surgical...

  • Administrative Support Coordinator

    2 weeks ago

    York, York City, United Kingdom KD Recruitment Limited Full time

    Job Title: Clinical Coordination SpecialistJob Summary:We are seeking an experienced Clinical Coordination Specialist to join our team at KD Recruitment Limited. As a key member of our support team, you will provide administrative support to a team of consultants in a private eye clinic based in York.Key Responsibilities:- Provide administrative support to...

  • Administrative Operations Coordinator

    22 hours ago

    York, York City, United Kingdom Sodexo Full time

    We are seeking an experienced Administrative Operations Coordinator to join our team. As a key member of our operations department, you will be responsible for ensuring the efficient day-to-day running of our office.Key Responsibilities:Coordinate and manage administrative tasks and projectsProvide exceptional support to our management team and...

  • Strategic Operations Coordinator

    2 weeks ago

    York, York City, United Kingdom Pavers Shoes Full time

    Job Title: Strategic Operations CoordinatorPavers, a family-owned footwear retail business, is expanding rapidly and seeking an experienced and dedicated Coordinator to support the Group Managing Director at our Head Office in York.The ideal candidate will be a warm, outgoing individual with high emotional intelligence who naturally builds close...

  • Emergency Response Coordinator

    5 days ago

    York, York City, United Kingdom Nimbuscare Ltd Full time

    About Nimbuscare LtdNimbuscare Ltd is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients.We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton, and Selby. We also provide community-based frailty care, focusing on treating...

  • Clinical Services Coordinator

    22 hours ago

    York, York City, United Kingdom Sterling Cross Full time

    A career-defining opportunity has emerged for an experienced Pharmacist to join the esteemed team at Sterling Cross.The pharmacy, situated on the western side of York, maintains strong ties with local GP services. This partnership has resulted in a consistent flow of customers and patients, fostering a dynamic environment that requires professionals with...

  • Clinical Specialist in Haematology

    2 weeks ago

    York, York City, United Kingdom Medacs Full time

    About the RoleAs a Clinical Specialist in Haematology, you will provide expert medical care to patients with blood disorders, working closely with a multidisciplinary team to ensure seamless care.Main Responsibilities:Develop and implement treatment plans for patients with haematological conditionsCollaborate with colleagues to coordinate patient care and...

  • Clinical Research Manager

    2 weeks ago

    York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly skilled and experienced Research Project Manager to join our team at York and Scarborough Teaching Hospitals NHS Foundation Trust. In this role, you will be responsible for managing research projects from initiation to completion, ensuring compliance with regulatory requirements and good clinical practice.As a Research...

  • Senior Clinical Fellow

    4 weeks ago

    York, York City, United Kingdom Ramsay Health Care UK Operations Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Orthopaedic Surgeon to join our team as a Senior Clinical Fellow. This is a fantastic opportunity for a talented individual to gain valuable experience in a busy and dynamic environment.Key ResponsibilitiesUndertake high volumes of Orthopaedic procedures with appropriate levels of supervision from...

  • Outpatient Capacity Coordinator

    21 hours ago

    York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a skilled Outpatient Capacity Coordinator to join our team at York and Scarborough Teaching Hospitals NHS Foundation Trust. The successful candidate will have experience of managing operational services in the NHS, including managing capacity and demand.The role will involve working closely with Service Managers and Directors to...