Emergency Response Coordinator
1 day ago
About Nimbuscare Ltd
Nimbuscare Ltd is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients.
We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton, and Selby. We also provide community-based frailty care, focusing on treating people in the community where we can.
This role contributes to the effective running of the GP Out of Hours service across multiple locations.
Job Summary:
The Emergency Response Coordinator will support the smooth and efficient running of the GP Out of Hours service, providing operational shift support to our clinical teams working in our centres face-to-face or remotely as part of our Clinical Assessment Service (CAS).
You will liaise with Healthcare Professionals, patients, and other colleagues to ensure a timely and high standard of care is delivered.
You will make and receive telephone calls and work in line with Standard Operating Procedures.
Main Duties and Responsibilities:
- To actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111.
- To action calls received from Healthcare Professionals.
- To support the clinical team with onward referrals where appropriate.
- To co-ordinate patients who need to be seen F2F and where appropriate home visits.
- To process routine primary care referrals.
- To support the Operational Services Team with routine workload booking patients into clinics for other contracts/services.
Requirements:
This role requires you to have a minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above). Experience in working with SystmOne and excellent attention to detail are also essential.
Working Environment:
This role is based at Acomb Garth Community Care Centre, York, YO24 4LJ, and may require travel to various sites when required.
Salary:
The salary for this role is £30,000 per annum, with opportunities for professional development and career progression within the company.
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