Cluster Risk Support Manager
2 months ago
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose:
To monitor and report on risk management, governance, monitoring and mitigation support while providing advice to exams operations within MENA North & MENA West in the achievement, monitoring and embedding of risk management which includes audits such as Quality and Compliance Assurance (QCA), IELTS and other awarding body standards. The focus will be on understanding the broad range of standards and how they apply to a range of Exams policies and procedures and supporting operations in navigating a path through them to advise on appropriate solutions to target improvements and manage risk. To support centres on effective implementation of action points arising from Exams reviews. This role will own, manage, implement, and continuously improve the risk framework to proactively plan and mitigate risks and compliance breach.
This role will also manage all incidents on Protect for all products except IELTS.
Main Accountabilities:
Risk management ownership, consultancy, analysis & problem-solving
To provide effective support to the Exams Operations team on Risk, which includes Compliance, Counter Fraud in MENA North & MENA West to ensure that the defined processes under these workstreams are operating effectively. To communicate effectively within Exams Operations and with relevant stakeholders/ department heads, the ROM, on the work related to above listed workstreams To manage all tools and trackers used for effective operations of the above listed workstreams. Undertake several full self-audit QCA reviews on behalf of operations (i.e. self-assessments), largely within MENA North & MENA West and occasionally in other MENA geographies, providing clear, prioritised recommendations to support exams operations to mitigate risk and therefore improve compliance. Working closely with the ROM, build, own and maintain a risk management plan that perceives potential risks and outlines preventive measures and safeguards, captures past incidents, and derives meaningful outcomes to prevent them from repetition and clearly establishes ownership and accountability (as per the OD) for each incident type to ensure greater transparency and control on conduct of business. Support, develop, and guide exam colleagues in carrying out their self-assessments. Providing ongoing guidance and updates to exam colleagues regarding corporate and board-specific standards, requirements, and risk mitigation. Undertake spot checks, for example of test day procedures and CMR procedures, and in agreement with CL and ROM. Develop and apply professional knowledge and expertise of QCA, IELTS and Awarding Body standards, recognised best practice approaches and exams operational experience to support MENA North & MENA West exam centres in the monitoring of exams standards, advising to improve performance against the standards and/or put in place steps to tackle more complex areas of non-compliance or to mitigate risk, in agreement with the ROM. Support the ROM in building colleagues’ capability in MENA North & MENA West, in particular with reference to the understanding, and embedding, of Exams standards. Training may be delivered through a mix of telecoms, webinars and face to face. Provide key stakeholders (CL, CHOP, Ops Managers, the ROM) with regular updates and/or tailored country reports and findings on quality and compliance status, progress and issues ensuring risks are reported/escalated in a timely manner, in the format that is agreed with ROM Take ownership of incident/malpractice reporting on Protecht for all Exams (except IELTS) within the cluster and investigations as required.Internal customer focus
Build an in-depth understanding of the specific operational context, opportunities and challenges facing MENA North & MENA West, and MENA generally, to ensure that the advice and support provided is based on informed insight into the business and operating context. Seek internal customer and other stakeholder feedback to monitor satisfaction with the standard of advice and support provided, following the new regional approach to this, and make recommendations to the ROM on areas of improvement.Support to Business Assurance
Provide support as necessary to Business Assurance contributing to the maintenance and improvement of Global Compliance standards, procedures and processes to ensure that they are aligned with changing Exam Board standards and best practice, ensuring the needs of MENA North & MENA West working context in particular are promoted. Support the communication and roll out of changes to QCA, IELTS and Awarding body standards, processes and procedures with operation teams.
About You (essential requirements for the role):
-
Cluster Risk Management Lead
3 weeks ago
London, Greater London, United Kingdom British Council Full timeAt the British Council, we are dedicated to fostering connections, understanding, and trust between individuals in the UK and across the globe.Our mission is to empower individuals by providing them with the skills, confidence, and networks necessary to transform their lives and contribute positively to society. We assist them in learning English, accessing...
-
Risk Management Cluster Lead
3 weeks ago
London, Greater London, United Kingdom British Council Full timeWe contribute to global stability and development by fostering connections, understanding, and trust among individuals in the UK and across the globe. Our mission is to empower individuals by equipping them with the skills, confidence, and networks necessary to transform their lives and collaborate with the UK in creating a better future. We assist them in...
-
Cluster Chief Engineer
2 months ago
London, United Kingdom Clermont Hotel Group Central Support Office Full timeThe Role The Cluster Chief Engineer is a critical senior role, responsible for group-wide property & facilities statutory and safety compliance, reporting to the Regional Operations Manager with a dotted line to the Group Chief Engineer. They will provide support to hotel operations and properties for all aspects of property maintenance, including...
-
Cluster Chief Engineer
23 hours ago
London, Greater London, United Kingdom Clermont Hotel Group Central Support Office Full timeAbout the RoleThe Cluster Chief Engineer is a critical senior position within the Clermont Hotel Group Central Support Office, responsible for ensuring group-wide property and facilities statutory and safety compliance. Reporting to the Regional Operations Manager with a dotted line to the Group Chief Engineer, this role provides support to hotel operations...
-
Cluster Revenue Manager
1 week ago
London, United Kingdom Corecruitment International Full timeCluster Revenue Manager, Hospitality Group, London. £55,000 + bonusI'm proud to be representing a company that specialises in the investment, development, and management of hospitality properties. It focuses on acquiring and operating hotels, resorts, and other hospitality-related real estate, they are looking for a strong Cluster Revenue Manager to join...
-
Cluster Revenue Manager
1 week ago
London, United Kingdom Corecruitment Full timeCluster Revenue Manager, Hospitality Group, London. £55,000 + bonus I’m proud to be representing a company that specialises in the investment, development, and management of hospitality properties. It focuses on acquiring and operating hotels, resorts, and other hospitality-related real estate, they are looking for a strong Cluster Revenue Manager to...
-
Cluster Revenue Manager
2 months ago
London, Greater London, United Kingdom MRK Associates Full timeBased in London, our global client is looking for a Cluster Revenue Manager to join their team on a permanent basis, working full-time 5 days per week in the office.This job would suit someone with at least 1-2 years' experience in hospitality revenue management to be responsible for reporting to the Director of Global Revenue Strategy and working closely...
-
Cluster Revenue Manager
3 months ago
London, United Kingdom Leisure People Recruitment Full timeCluster Revenues Manager North London - Highly competitive salary Our client is a global luxury hotel group, passionate about their people and their customers.This is a fantastic opportunity to work as a Cluster Revenues Manager at their Global Headquarters in North London.If you live by your numbers and spreadsheets and like nothing more than analyzing...
-
Cluster Revenue Manager
3 months ago
London, United Kingdom Leisure People Recruitment Full timeCluster Revenues Manager North London - Highly competitive salary Our client is a global luxury hotel group, passionate about their people and their customers.This is a fantastic opportunity to work as a Cluster Revenues Manager at their Global Headquarters in North London.If you live by your numbers and spreadsheets and like nothing more than analyzing...
-
Cluster Marketing and eCommerce Manager
2 weeks ago
London, United Kingdom Hilton Hotels Full timeCluster Marketing and eCommerce Manager WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To...
-
UK&I Cluster Transition Manager
2 weeks ago
London, Greater London, United Kingdom 11037 Citibank, N.A. United Kingdom Full timeReal Estate Services (RES) at Citi We provide cost-effective, safe, and valuable real estate solutions for all Citi businesses. We are committed to the personal and professional growth of our team members. About the Role: UK&I Cluster London Transition Lead As part of our new International structure, we're seeking a dedicated UK&I Cluster London Transition...
-
Cluster Revenue Manager
3 months ago
London, United Kingdom Hyatt Corporation Full timeCluster Revenue Manager The Unbound Collection Unbound Great Scotland Yard London GB - ENG - LondonRevenueDepartment Head/ManagerFull-timeReq ID: LON005944Local Summary Cluster Revenue Manager Clustered Hotels: Andaz London Liverpool Street & Great Scotland Yard – The Unbound Collection Reporting to: Hotel General Manager’s with a...
-
Cluster Manager
24 hours ago
London, Greater London, United Kingdom BGIS Full timeJob Title: Cluster ManagerJob Summary:We are seeking a highly skilled and experienced Cluster Manager to join our team at BGIS. As a key member of our operations team, you will be responsible for leading and managing our contract delivery, ensuring that we meet and exceed our client's expectations.Key Responsibilities:Contract Management: Provide leadership...
-
Senior Enterprisw Risk Manager
1 month ago
London, United Kingdom IQ Risk Full timeSenior Enterprise Risk Manager Consumer Lender - London I'm supporting an established Consumer Lender with their search for a Senior Enterprise Risk Manager. This is a great opportunity to design, implement and embed the Operational Risk framework along with the risk management systems through a period of transformation As Senior Enterprise Risk Manager you...
-
EMEA Head of Credit and Risk Management
7 hours ago
London, Greater London, United Kingdom Citi Full timeJob SummaryCiti is seeking a highly experienced and skilled EMEA Head of Credit and Risk Management to lead our credit risk management efforts in Europe, UK, and Middle East and Africa (MEA) clusters.Key ResponsibilitiesManage Citi's Exposure to Financial Institutions: Proactively manage Citi's credit exposures in Europe, UK, and MEA clusters, including...
-
Cluster Revenue Manager
1 month ago
London, United Kingdom Imperial London Hotels Full timeCluster Revenue Manager Imperial London Hotels Group based at ILH Central Offices 40 hours a week - £45.00000 + BenefitsImperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains...
-
Cluster Revenue Manager
1 month ago
London,, UK, United Kingdom Imperial London Hotels Full timeCluster Revenue Manager Imperial London Hotels Group based at ILH Central Offices 40 hours a week - £45.00000 + BenefitsImperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains...
-
Cluster Revenue Manager
2 weeks ago
London, United Kingdom Imperial London Hotels Full timeCluster Revenue Manager Imperial London Hotels Group based at ILH Central Offices 40 hours a week - £45.00000 + Benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that...
-
Cluster Revenue Manager
6 days ago
London, United Kingdom Imperial London Hotels Full timeCluster Revenue Manager Imperial London Hotels Group based at ILH Central Offices 40 hours a week - £45.00000 + Benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that...
-
Cluster Revenue Manager
1 month ago
London, United Kingdom Imperial London Hotels Full timeCluster Revenue Manager Imperial London Hotels Group based at ILH Central Offices 40 hours a week - £45.00000 + BenefitsImperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains...