Risk Management Cluster Lead

3 weeks ago

London, Greater London, United Kingdom British Council Full time

We contribute to global stability and development by fostering connections, understanding, and trust among individuals in the UK and across the globe.

Our mission is to empower individuals by equipping them with the skills, confidence, and networks necessary to transform their lives and collaborate with the UK in creating a better future. We assist them in building networks, exploring innovative ideas, learning English, obtaining quality education, and achieving internationally recognized qualifications.

Engaging with communities in over 200 countries and territories, we operate in more than 100 nations. Our outreach efforts have positively impacted millions.

Role Objective:

To oversee and report on risk management, governance, monitoring, and mitigation strategies while advising examination operations within MENA North & MENA West. This includes the achievement, monitoring, and integration of risk management practices, which encompasses audits such as Quality and Compliance Assurance (QCA), IELTS, and other awarding body standards. The emphasis will be on comprehending the diverse range of standards and their application to various examination policies and procedures, guiding operations in navigating these frameworks to recommend suitable solutions for improvement and risk management. Additionally, this role will support centers in effectively implementing action points derived from examination reviews. This position will own, manage, implement, and continuously enhance the risk framework to proactively identify and mitigate risks and compliance breaches.

This role will also be responsible for managing all incidents on Protect for all products except IELTS.

Key Responsibilities:

Ownership of Risk Management, Consultancy, Analysis & Problem-Solving

Provide robust support to the Exams Operations team regarding Risk, including Compliance and Counter Fraud in MENA North & MENA West, ensuring that the established processes within these workstreams are functioning effectively. Communicate efficiently within Exams Operations and with relevant stakeholders/department heads, including the ROM, regarding the work related to the aforementioned workstreams. Manage all tools and trackers utilized for the effective operation of the above-mentioned workstreams. Conduct comprehensive self-audit QCA reviews on behalf of operations (i.e., self-assessments), primarily within MENA North & MENA West and occasionally in other MENA regions, delivering clear, prioritized recommendations to assist exams operations in mitigating risk and enhancing compliance. Collaborate closely with the ROM to develop, own, and maintain a risk management plan that identifies potential risks, outlines preventive measures, captures past incidents, and derives actionable insights to prevent recurrence, ensuring clear ownership and accountability for each incident type to enhance transparency and control over business conduct. Support, develop, and guide examination colleagues in executing their self-assessments, providing ongoing guidance and updates regarding corporate and board-specific standards, requirements, and risk mitigation strategies. Conduct spot checks, such as test day procedures and CMR procedures, in agreement with CL and ROM. Leverage professional knowledge and expertise in QCA, IELTS, and Awarding Body standards, recognized best practices, and exams operational experience to assist MENA North & MENA West exam centers in monitoring exam standards, advising on performance improvement against these standards, and implementing measures to address complex areas of non-compliance or mitigate risk, in consultation with the ROM. Aid the ROM in enhancing colleagues' capabilities in MENA North & MENA West, particularly regarding the understanding and integration of examination standards. Training may be delivered through various formats, including telecoms, webinars, and in-person sessions. Provide key stakeholders (CL, CHOP, Ops Managers, the ROM) with regular updates and/or tailored country reports and findings on quality and compliance status, progress, and issues, ensuring timely reporting/escalation of risks in the agreed format with the ROM. Take ownership of incident/malpractice reporting on Protecht for all Exams (excluding IELTS) within the cluster and conduct investigations as necessary.

Focus on Internal Customers

Develop a comprehensive understanding of the specific operational context, opportunities, and challenges facing MENA North & MENA West, and MENA as a whole, to ensure that the advice and support provided is based on informed insights into the business and operational context. Seek feedback from internal customers and other stakeholders to assess satisfaction with the quality of advice and support provided, following the new regional approach, and make recommendations to the ROM for areas of improvement.

Contribution to Business Assurance

Provide necessary support to Business Assurance, contributing to the maintenance and enhancement of Global Compliance standards, procedures, and processes to ensure alignment with evolving Exam Board standards and best practices, particularly promoting the needs of MENA North & MENA West. Assist in the communication and implementation of changes to QCA, IELTS, and Awarding body standards, processes, and procedures with operational teams.

About You (essential qualifications for the role):

Comprehensive understanding of the range of examination distribution products and services offered across MENA. Proficient computer skills. Minimum of 4 years in an Exams Administration or similar role. Experience in conducting Quality and Compliance audits and/or quality reviews (including self-reviews) in an exams or customer-focused environment. Experience in IELTS auditing, either internally or in a contractor capacity. Proficiency in English is required, as the British Council systems and global processes operate in English. University degree or equivalent.

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