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Ward Administrator
3 months ago
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An exciting opportunity has arisen for an Administrator on Monet Ward.
Monet Ward is an inpatient mental health unit for adult males aged 18 and over. The service cares for men suffering from acute mental health problems who are in crisis and cannot be cared for at home due to the level of risk they may present to either themselves or to others. The ward team consists of a medical team headed by a consultant psychiatrist, nurses, an occupational therapist and a psychologist.
We are seeking an administrator to support the multidisciplinary team to manage the day to day administrative duties.
If you had applied for this post and were unsuccessful, please do not apply again.
Main duties of the job
Experience Required:
To have worked as an Administrator within a demanding environment, with excellent secretarial/ administrative skills including report writing, minutes taking, and electronic record keeping.
The successful candidates must have the ability to accurately input activity data onto the electronic patient record database.
You should have developed communication skills with a range of people and be able to provide an initial response to patients and assist them with their queries.
The successful candidate will have the ability to assist the team by liaising with other departments or agencies for all aspects of the service users experience with the service and will also act as a point of contact for service users and to deal appropriately with enquiries.
This role will also involve processing referrals, booking appointments, interpreters and transport for patients, ensuring confidentiality is maintained at all times.
The successful candidates will be able to provide high standard, smooth, efficient and organised administrative support at service level, liaising with the senior staff on duty. They will also be expected to manage day-to-day administrative duties to ensure the smooth running of the service.
Ability to use IT systems and databases and be able to demonstrate an understanding of quality control processes within the area of work.
Working for our organisation
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process, new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High-Cost Area Supplement - London
This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436).
Detailed job description and main responsibilities
The post holder will have previous experience of working in the provision of excellent customer care including the maintenance of records and with experience of working in an NHS environment. The main responsibilities of the post:
To be present in main reception area; to meet and greet visitors and relatives to the ward and offer assistance with any enquiries. To carry out daily administrative duties-including answering the telephone and signposting as appropriate, typing of letters, arranging appointments, developing and maintaining databases to support the clinical team in offering a high-quality service. Ordering of weekly clinical supplies and arranging medical equipment hire as and when required. To maintain the reception area to ensure that it is inviting and promotes the vision of the trust.We ask that you can prioritise your workload, be a team player and able to use your own initiative and meet deadlines.
Please refer to the attached job description and person specification when completing your application. Please ensure you meet the person specifications and have the relevant qualifications required for the role.
If you are an overseas qualified nurse and wanting to start your journey to becoming a UK based registered nurse with the NMC, you can check whether you are eligible to be supported through our Capital Nurse consortium. Please visit; . Whilst NELFT is happy to welcome overseas nurses we are unable to consider your application directly. You should submit your interest and apply through the Capital Nurse London group.
Previous applicants needn't apply.
Person specification
QUALIFICATIONS
Essential criteria
NVQ Level 2 or equivalent standard of literacy and numeracy. NVQ Administrator/Customer Service Level 3 or equivalent level of proven experience
EXPERIENCE
Essential criteria
Working in a busy environment Experience of storing and maintaining records
Desirable criteria
Working in an NHS environment
OTHER
Essential criteria
To be aware of and demonstrate and Trust values
KNOWLEDGE
Essential criteria
Maintaining efficient administrative systems Maintaining confidentiality / data protection Updating and maintaining database systems
SKILLS
Essential criteria
Basic awareness of IT and IT skills Establish and maintain good working relationships Excellent interpersonal skills in a patient focussed environment Team Player Able to use initiative and work without supervision Able to prioritise own workload Willing to learn new skillsBenefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link.As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.
