Ward Administrator

1 week ago

Ilford, United Kingdom NELFT NHS Foundation Trust Full time

Picasso Ward require a Band 3 Ward Administrator for a permanent position.

Inpatient admin experience is essential.

Duties will include and are not exhaustive of general admin duties, good IT skills, knowledge of Rio & Care doc, answering phone calls, minute taking, ordering supplies for the ward, scanning and uploading documents, booking transport, reporting maintenance issues.
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Draft general correspondence on behalf of own service.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic and manual filing systems.
- Arrange and take minutes or notes at meetings that are intended for internal review only.
- Type reports as required
- Input generic data into organisational systems or in-house records. Printing of simple reports - ie training records or basic clinical info
- Monitor and maintain keys and SAS alarm system held on site

COVID-19 Vaccination

We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff, and their families.

Probationary Period

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process, new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High-Cost Area Supplement - London

This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,108 and a maximum payment of £5,177)

Front of House
- Facilitate the smooth running of the service, dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the line manager.
- Take clear messages and pass them promptly to the appropriate member of the team using own judgement on urgency.
- Responsible for ordering stationery and other supplies via the electronic procurement system, receipting goods and chasing shortfalls.

Computer/Administration
- Use the patient records system to enter client related information and care events.
- Retrieve and record patient information in line with service requirements.
- Print out monthly team reports on service activity.
- Participate in audits and surveys as necessary. Provide support in the development of audit reports

Communication
- Demonstrate effective communication skills and promote a positive image of the team with service users, carers, professionals and external agencies from a variety of disciplines, both within and outside the Trust.
- Respond to frequent enquiries made by clients/staff, either in person or on the telephone, promptly and in a professional and courteous manner in line with Trust policy.
- Work competently within current procedures for own working practices and, where appropriate, contribute to the development and implementation of changes to improve own working practices/service, policies, procedures and guidelines.

  • Ward Administrator

    3 weeks ago

    Ilford, United Kingdom NELFT NHS Foundation Trust Full time

    An exciting opportunity has arisen for an Administrator on Monet Ward. Monet Ward is an inpatient mental health unit for adult males aged 18 and over. The service cares for men suffering from acute mental health problems who are in crisis and cannot be cared for at home due to the level of risk they may present to either themselves or to others. The ward...

  • Ward Administrator

    3 weeks ago

    Ilford, United Kingdom NELFT NHS Foundation Trust Full time

    An exciting opportunity has arisen for an Administrator on Monet Ward. Monet Ward is an inpatient mental health unit for adult males aged 18 and over. The service cares for men suffering from acute mental health problems who are in crisis and cannot be cared for at home due to the level of risk they may present to either themselves or to others. The ward...

  • Ward Administrator

    2 weeks ago

    Ilford, United Kingdom NELFT NHS Foundation Trust Full time

    An exciting opportunity has arisen for an Administrator on Monet Ward. Monet Ward is an inpatient mental health unit for adult males aged 18 and over. The service cares for men suffering from acute mental health problems who are in crisis and cannot be cared for at home due to the level of risk they may present to either themselves or to others. The ward...

  • Ward Administrator

    2 weeks ago

    Ilford, United Kingdom NELFT North East London Foundation Trust Full time

    The post holder will have previous experience of working in the provision of excellent customer care including the maintenance of records and with experience of working in an NHS environment. The main responsibilities of the post: To be present in main reception area; to meet and greet visitors and relatives to the ward and offer assistance with any...

  • Ward Administrator

    2 weeks ago

    Ilford, United Kingdom NELFT North East London Foundation Trust Full time

    Job summary An exciting opportunity has arisen for an Administrator on Monet Ward. Monet Ward is an inpatient mental health unit for adult males aged 18 and over. The service cares for men suffering from acute mental health problems who are in crisis and cannot be cared for at home due to the level of risk they may present to either themselves or to...

  • Ward Administrator

    2 months ago

    Ilford, United Kingdom NELFT North East London Foundation Trust Full time

    The post holder will have previous experience of working in the provision of excellent customer care including the maintenance of records and with experience of working in an NHS environmentThe main responsibilities of the post: To be present in main reception area; to meet and greet visitors and relatives to the ward and offer assistance with any enquiries....

  • Ward Administrator

    2 weeks ago

    Ilford, Greater London, United Kingdom NELFT NHS Foundation Trust Full time

    Picasso Ward require a Band 3 Ward Administrator for a permanent position.Inpatient admin experience is essential.Duties will include and are not exhaustive of general admin duties, good IT skills, knowledge of Rio & Care doc, answering phone calls, minute taking, ordering supplies for the ward, scanning and uploading documents, booking transport, reporting...

  • Ward Administrator

    2 weeks ago

    Ilford, United Kingdom NELFT NHS Foundation Trust Full time

    Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas. The...

  • Ward Patient Administrator

    4 weeks ago

    Ilford, United Kingdom Spire Healthcare Full time

    Spire London East Hospital are expanding the scope of services we offer our patients and as such we’re looking for a Ward Patient Administrator to join our friendly team. This role will be responsible for providing a high standard of customer service to all patients, consultants, NHS partners, staff and visitors. This position is a full-time and permanent...

  • Bank - Ward Hca

    2 months ago

    Ilford, United Kingdom Practice Plus Group Full time

    **About The Role**: **Ward Healthcare Assistant** **New ways to improve our patient experience** If you are an experienced Healthcare Assistant with a strong understanding of how a Ward operates then we have just the role for you. We are looking for a Ward Healthcare Assistant to join team in our Practice Plus Group, Ilford Hospital. **About the...

  • Ward Clerk- Band 3

    2 weeks ago

    Ilford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    Heather ward, in the Geriatrics Division at BHRUT, is looking to recuit a Band 3 ward clerk to join an existing highly motivated team at the King George Hospital site. Care of the elderly is currently going through a process of change to ensure we meet the ongoing needs of our patients and to provide an excellent standard of care at all times. A frailty...

  • Day Ward Hca

    4 weeks ago

    Ilford, United Kingdom Practice Plus Group Full time

    **About The Role**: **Day Ward Healthcare Assistant** **New ways to improve our patient experience** If you are an experienced Healthcare Assistant with a strong understanding of how a Ward operates then we have just the role for you. We are looking for a Day Ward Healthcare Assistant to join team in our Practice Plus Group Ilford Hospital. **About the...

  • Day Ward Hca

    2 weeks ago

    Ilford, Greater London, United Kingdom Practice Plus Group Full time

    About The Role:Day Ward Healthcare AssistantNew ways to improve our patient experienceIf you are an experienced Healthcare Assistant with a strong understanding of how a Ward operates then we have just the role for you.We are looking for a Day Ward Healthcare Assistant to join team in our Practice Plus Group Ilford Hospital.About the RoleYou will be a Valued...

  • Administrator

    3 weeks ago

    Ilford, United Kingdom NELFT NHS Foundation Trust Full time

    Opportunities for Band 3 administrative position has become available. This is a full-time post within an acute mental health the Knight Ward unit. This ward is a 20-bedded female acute mental health ward supporting service users experiencing acute mental health issues. We require an administrator with inpatient experience. Duties will include and are not...

  • Administrator

    2 weeks ago

    Ilford, Greater London, United Kingdom NELFT NHS Foundation Trust Full time

    Opportunities for Band 3 administrative position has become available. This is a full-time post within an acute mental health the Knight Ward unit. This ward is a 20-bedded female acute mental health ward supporting service users experiencing acute mental health issues. We require an administrator with inpatient experience.Duties will include and are not...

  • Ward Administrator

    2 months ago

    Ilford, United Kingdom NELFT North East London Foundation Trust Full time

    Front of House Facilitate the smooth running of the service, dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the line manager. Take clear messages and pass them promptly to the appropriate member of the team using own judgement on urgency. Responsible for ordering stationery and...

  • Administrator

    2 weeks ago

    Ilford, Greater London, United Kingdom NELFT NHS Foundation Trust Full time

    Full time post Ward Administrator available in one of the female acute inpatient wards (Kahlo). Based - Sunflowers Court, Goodmayes Hospital, Manage and maintain an efficient administrative system. Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising...

  • Ward Administrator

    3 weeks ago

    Ilford, United Kingdom NELFT NHS Foundation Trust Full time

    Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas. The...

  • Ward Clerk Band 3

    2 weeks ago

    Ilford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    Beech Frailty Unit, in the Geriatrics Division at BHRUT, is looking to recruit a Band 3 ward clerk to join an existing highly motivated team at the King George Hospital site. Care of the Elderly is currently going through a process of change to ensure we meet the on-going needs of our patients and to provide an excellent standard of care every time, every...

  • Bank Administrator

    2 weeks ago

    Ilford, United Kingdom Spire Healthcare Full time

    Administration | Customer Service | Bank | Ilford | Flexible Working Hours | Competitive Rates Spire London East Hospital are looking for an administrator to join our friendly team on the bank. Spire London East Hospital (formerly Spire Roding) is located in Redbridge, on the borders of East London and Essex. We offer comprehensive private hospital...