Ward Administrator

5 months ago

Ilford, United Kingdom NELFT NHS Foundation Trust Full time

An exciting opportunity has arisen for an Administrator on Monet Ward.

Monet Ward is an inpatient mental health unit for adult males aged 18 and over. The service cares for men suffering from acute mental health problems who are in crisis and cannot be cared for at home due to the level of risk they may present to either themselves or to others. The ward team consists of a medical team headed by a consultant psychiatrist, nurses, an occupational therapist and a psychologist.

We are seeking an administrator to support the multidisciplinary team to manage the day to day administrative duties.

**Experience Required**:
To have worked as an Administrator within a demanding environment, with excellent secretarial/ administrative skills including report writing, minutes taking, and electronic record keeping.

You should have developed communication skills with a range of people and be able to provide an initial response to patients and assist them with their queries.

This role will also involve processing referrals, booking appointments, interpreters and transport for patients, ensuring confidentiality is maintained at all times.

Ability to use IT systems and databases and be able to demonstrate an understanding of quality control processes within the area of work.

Probationary Period

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process, new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High-Cost Area Supplement - London

This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436).

The post holder will have previous experience of working in the provision of excellent customer care including the maintenance of records and with experience of working in an NHS environment. The main responsibilities of the post:
To be present in main reception area; to meet and greet visitors and relatives to the ward and offer assistance with any enquiries.

To carry out daily administrative duties-including answering the telephone and signposting as appropriate, typing of letters, arranging appointments, developing and maintaining databases to support the clinical team in offering a high-quality service.

Ordering of weekly clinical supplies and arranging medical equipment hire as and when required.

To maintain the reception area to ensure that it is inviting and promotes the vision of the trust.

We ask that you can prioritise your workload, be a team player and able to use your own initiative and meet deadlines.

Previous applicants needn't apply.

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