Groups Sales Executive

Found in: Talent UK C2 - 2 weeks ago

London, United Kingdom State of Play Full time

Job Title:  Groups Sales Executive 

Reports To: Groups Sales Manager 

Department: Groups Sales, Support Office  

  

Overall Purpose: 

Our Groups Sales Team are the voice of and often the first contact customers will have with our brands. The Groups Sales Executives are responsible for converting incoming enquiries and managing bookings of all sizes from conception to delivery, maximising every revenue opportunity, while ensuring that they create an unforgettable experience for our guests. 

The Groups Sales Team are accountable for pre-booked revenue which equates to between 40-70% of the business’ total revenue, depending on season. 

 Principle Responsibilities: 

  • Effectively converting incoming enquiries and efficiently planning confirmed bookings (including but not limited to social group bookings, occasions, private room hires, consumer and corporate events) across all Bounce and Hijingo venues in London. 

  • Ensuring guests receive the ultimate State of Play experience by offering the most appropriate activities, packages and setup available based on their requirements. 

  • Maintaining the highest level of guest satisfaction by adhering to thorough, high standard enquiry handling and booking planning processes, ensuring a smooth and premium customer journey. 

  • Always offering the best telephone customer service to our perspective guests, by following a curated call template.  

  • Maximise all sales opportunities through upselling and building strong relationships with the guests. 

  • Providing eloquent, professional proposals which meet guest requirements and arrive within the agreed time. 

  • Ensuring every detail of a guest’s booking is accurately recorded and carefully communicated to the venue team to enable them to deliver all of the guest requirements. 

  • Ensuring all communication of pre-booked revenue to the venue team has, including but not limited to run sheets and function sheet, has appropriate level of information, accurate table allocations and no outstanding tasks. 

  • Arranging and conducting venue showrounds, as and when required, to increase chances of high value booking conversion. 

  • Liaising with 3rd party agencies to handle incoming enquiries and successfully convert them into confirmed bookings. 

  • Achieving pre-booked revenue team targets on a monthly and quarterly basis. 

  • When required, taking part in proactive team activities, including but not limited to, upselling sessions, past booker contact or data clean ups. 

  • Maintaining knowledge of both UK brands, Bounce and Hijingo, and showing the ability to cross sell between both.


    Core non-negotiable skills and experience:

    • A sales driven individual with an outgoing and positive personality
    • Ability to build authentic, productive business relationships
    • Good negotiation skills
    • A proven ability to think and act with speed and efficiency in a fast paced environment
    • Exceptional organisational and administration skills with superior attention to detail

     

What we offer:

  • A dynamic and supportive work environment with a focus on teamwork
  • Career growth and development opportunities
  • 31 days holiday inclusive of Bank Holidays pro-rata
  • 1 day a week working from home
  • Wagestream for easy access to earned wages before payday
  • Employee discounts for you and your friends and family
  • Friday pizza and beers in our Support Office, based in Farringdon
  • Snacks available in our Support Office
  • Access to our Employee Assistant Programme

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