Groups Sales Executive

2 weeks ago

City of London Greater London, United Kingdom Bounce Full time
Job Title:

Groups Sales Executive Reports To:

Groups Sales Manager Department:

Groups Sales

, Support Office Overall

Purpose: Our

Groups Sales

Team are the voice of and often the first contact customers will have with our brands. The

Groups Sales Executives

are responsible for

converting incoming enquiries and managing bookings of all sizes from conception to delivery

, maximisi

ng every revenue opportunity, while ensuring that they create an unforgettable experience for our guests. The

Groups Sales Team

are accountable for pre-booked revenue which equates to between

4

0-70% of the business total revenue, depending on

s

eason

.

Principle

Responsibilities: Effectively converting incoming enquiries and efficiently planning confirmed bookings (including but not limited to social group bookings, occasions,

private room hires, consumer and

corporate

events

) across

all

Bounce

and Hijingo

venues

in London.

Ensuring guests receive the ultimate

State of Play

experience by offering the mos

t

appropriate activiti

es

,

packag

es

and setup available based on their

requirements

.

Maintaining the highest level of guest satisfaction by adhering to thorough, high standard enquiry handling and booking planning processes, ensuring a smooth and premium customer journey

.

Always offering the best telephone customer service to our perspective guests, by following a curated call template.

Maximise all sales opportunities through upselling and building strong relationships with the

guests

.

Providing eloquent, professional proposals which meet guest requirements and arrive within the agreed

time

.

Ensur

ing

every detail of a

guest

s

booking

is accurately recorded

and carefully communicated to the venue team to enable them to deliver

all of

the

guest requirements.

E

nsuring

all communication of pre-booked revenue to the venue team has, including but not limited to run sheets and function sheet, has

appropriate

level

of

information

,

accurate

table allocation

s

and

no outstanding tasks.

Arranging and conducting venue

showrounds

,

as and when

required

,

to increase chances of high value booking conversion.

Liaising with 3rd party agencies to handle incoming enquiries

and successfully convert them into confirmed bookings.

Achieving pre-booked revenue team targets on a monthly and quarterly basis

.

When required, taking part in proactive team

activities

,

including but not limited to

,

upselling sessions, past booker contact or data clean

ups

.

Maintaining

knowledge of both UK brands, Bounce and Hijingo

,

and

showing the ability to cross sell between

both

.

Core non-negotiable skills and experience: A sales driven individual with an outgoing and positive personality Ability to build authentic, productive business relationships Good negotiation skills A proven ability to think and act with speed and efficiency in a fast paced environment Exceptional organisational and administration skills with superior attention to detail

What we offer: A dynamic and supportive work environment with a focus on teamwork Career growth and development opportunities 31 days holiday inclusive of Bank Holidays pro-rata 1 day a week working from home Wagestream for easy access to earned wages before payday Employee discounts for you and your friends and family Friday pizza and beers in our Support Office, based in Farringdon Snacks available in our Support Office Access to our Employee Assistant Programme

TPBN1_UKCT

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