Duty Manager

2 weeks ago

London, United Kingdom Hilton Hotels Full time
Duty Manager

Career opportunities with a side of good times

WELCOME TO A WORLD OF OPPORTUNITIES –

Think hospitality Think Hilton

Think career in hospitality Think Hilton

Think Paddington Think one of the best-connected hotels in London, Paddington station, the gateway to London is our neighbour, 15 minutes from Heathrow airport via the Heathrow Express and 5 London Underground lines on our doorstep — Circle, Hammersmith and City, District, Bakerloo and Elizabeth Line.

A global leader in hospitality, annually voted a great place to work, Go Hilton Team Travel Program, employee benefits, career growth....... 

Come and work with a great team in an iconic hotel.

 What are you waiting for We look forward to hearing from you

A WORLD OF REWARDS

IncentivesFree healthy meals on dutyTravel and food discounts: - Discounted hotel nights plus 50% off F&B (subject to individual outlets)Holiday: 28 days including bank holidays (increasing with length of service)Pension schemeDiscounted dental and health coverHigh street discounts: with Perks at WorkFree uniforms laundry serviceGrow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)Personal Development: programmes designed to support your career

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.


What will I be doing?

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Occupy the hotel lobby and other public areas, particularly at busy times
  • Engage Guests in conversation and provide general assistance
  • Manage, record, and resolve promptly all Guest complaints
  • Meet and greet VIP Guests and major corporate clients upon arrival
  • Coordinate the services and special facilities provided to long-stay Guests
  • Understand all credit procedures and ensure they are applied
  • Stay current with all hotel products, services, policies and emergency procedures
  • Monitor Guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

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