Duty Manager
1 month ago
Duty Manager - Draughts
Role Overview:
The Duty Manager role is integral in helping the team delivering outstanding customer service and creating a memorable experience for our guests. This role combines the excitement of a dynamic dining environment with the fun and engagement of board gaming. Responsibilities include team management, welcoming guests, managing reservations, serving food and beverages, and fostering a vibrant, inclusive atmosphere that aligns with Draughts' values.
Benefits:
- Exciting Role: An exciting role within an established, successful company that is growing.
- Competitive Pay: A competitive rate of pay and fair bonus scheme.
- Career Development: Excellent career development opportunities.
- Social Events: Great social events to foster team bonding and morale.
Duty Manager Key Responsibilities
Guest Service and Experience:
- Quality Assurance: Ensure the quality of service expected at Draughts.
- Customer Engagement: Engage with customers regularly.
- Venue Atmosphere: Control the quality of the venue atmosphere (vibe), ensuring it aligns with the brand experience.
- Lighting and Music Management: Maintain the appropriate lighting, music, and energy of the staff for the time of day.
- Training: Oversee staff training in the GMs/AGMs absence.
Operational Duties:
- Leadership: Deputize in the absence of the GMs and AGMs.
- Stock Management: Monitor stock levels, conduct weekly stocktakes, and order supplies if required by the GM.
- Performance Evaluation: Evaluate employee performances on shifts and report to GM.
- Cleanliness and Safety: Ensure the venue meets all cleanliness standards specified by Draughts and maintain all company compliance requirements and Health and Safety standards.
Team Management:
- Support and Guidance: Work with the GMs and AGMs, assuming the AGMs responsibilities when they are on holiday, away from the business, or promoted to another role.
- Team Development: Foster a positive setting for the team to thrive, ensuring effective communication and collaboration.
- Feedback Delivery: Deliver feedback effectively and positively, maintaining an openness to take on feedback themselves to make positive improvements.
Duty Manager Qualifications
- People-Focused: A passion for driving development and a people-focused mindset.
- Industry Experience: Experience in hospitality, leisure, catering, or food retail.
- Budget Understanding: An understanding of budgets and targets, and the ability to implement initiatives to meet these.
- Effective Communication: An effective teacher and learner with the ability to deliver feedback effectively and positively.
- Enthusiasm: A positive energy and enthusiasm for the role.
Success in the Role of Duty Manager
Success as a Duty Manager is measured by your ability to lead a high-performing team, maintain the quality of the customer experience, and ensure operational efficiency. Your enthusiasm, leadership, and passion for creating a vibrant atmosphere will contribute to the continued success of Draughts.
AMRT1_UKCT
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