Duty Manager
1 month ago
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
What will I be doing?
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
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Duty Manager
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Duty Manager
5 days ago
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Duty Manager
1 month ago
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Duty Manager
7 months ago
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Duty Manager
2 months ago
London, UK, United Kingdom SSP Careers Full timeDuty Manager at The Breakfast Club, St. Pancras Station. Pay Rate: £12.38 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to 13.88 per hour. Shift pattern: Full Time Fully Flexible (37.5 hrs per week), scheduled between 8:30am - 11:30pm, including weekends.Due to...
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Duty Manager
2 months ago
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Duty Manager
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