Night Duty Manager

1 day ago

East London, United Kingdom Hyatt Regency London Albert Embankment Full time
Job description

A unique chance to be a part of a prestigious London hotel team. Our stylish hotel boasts inimitable river views and is situated between Lambeth and Vauxhall bridges, just south of the river. The hotel hosts 142 bedrooms, including suites.

We are currently recruiting for a Night Duty Manager to join our team.

At Hyatt Regency London Albert Embankment we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Job Overview:

Reporting to the Front Office Manager, you will be responsible for ensuring a smooth and efficient operation of the hotel during nights and its various departments, enabling the provision of hassle-free and quality service to our guests at all times. I aim to be an ambassador for the hotel and the Hyatt brand and to represent the general manager and senior team when they are not present in the hotel.

This role operates on a four-night on, four-night off shift pattern.

Your duties and responsibilities will include:

  • Dealing with, supporting and coordinating with any emergency situation (fire, downtime, accident, breakdown or failure of hotel systems, lift entrapment, etc.)
  • Complete Duty Management duties, relevant to day or night throughout the Hotel with particular attention paid to lobby management, Food & Beverage outlets, Concierge and Front Desk Area.
  • Strive to ensure a first-class initial impression of the hotel, and assist any guest-facing issues, or having problems before, during or after their stay
  • Log any information in the DM log, in order to track and follow up on any guest issues, or any reoccurring or new problems arising.
  • Responsibility for the overall care, hospitality and service given to our customers throughout their stay.
  • To maintain communication with Housekeeping, to ensure that the hotel inventory is fully covered and all guest rooms are serviced and inspected
  • To ensure hotel inventory is continuously updated by Housekeeping and sufficient guest rooms of each type are always available for guests arrivals.
  • To liaise with Chief Engineer / Duty Engineer regarding rooms OOO/OOS, and follow up on progress.
  • Be highly visible in the hotel lobby and outlets, proactively approach guests and check for satisfaction. Ensure all guests receive prompt, efficient and courteous service and all requests and comments are followed up.
  • Deal with all guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner.
  • To be fully conversant with all matters relating to fire prevention, dealing with fire or bomb hoaxes and any other fire, life & safety-related matter.

What we offer:

Competitive salary.

Meals on duty.

Uniform and dry cleaning.

Employee discounts across Hyatt hotels.

Career Progression to everybody who wants to grow and develop within the company or industry.

The opportunity to be part of a fantastic team and working for a Brand-defining Hotel.

24 Annual Holidays (including Bank Holiday).

Pension Scheme.

Job Type: Full-time


AMRT1_UKCT

  • Night Duty Manager

    3 weeks ago

    South East London, South East, SE1 7TJ, South West London, United Kingdom Rendall and Rittner Full time

    Exciting Opportunity Alert! Join Rendall & Rittner as a Night Duty Manager! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Night Duty Manager. This is an incredible career opportunity with a fantastic package. Position: Night Duty Manager Location: The...

  • Night Duty Manager

    2 weeks ago

    West London, South East, United Kingdom Hyatt Regency London - The Churchill Full time

    Night Duty ManagerAre you the right applicant for this opportunity Find out by reading through the role overview below.Just some of the benefits you will enjoy as a Night Duty Manager12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!Free...

  • Night Duty Manager

    1 week ago

    London, United Kingdom Hyatt Regency London - The Churchill Full time

    Night Duty ManagerJust some of the benefits you will enjoy as a Night Duty Manager12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!Free meals on duty50% discount on food and beverages when you dine as a guest at selected Hyatt...

  • Night Duty Manager

    2 days ago

    South East London, United Kingdom Hyatt Regency London Albert Embankment Full time

    Job descriptionA unique chance to be a part of a prestigious London hotel team. Our stylish hotel boasts inimitable river views and is situated between Lambeth and Vauxhall bridges, just south of the river. The hotel hosts 142 bedrooms, including suites.Have you got the right qualifications and skills for this job Find out below, and hit apply to be...

  • Night Duty Manager

    1 week ago

    South West London, South East, United Kingdom Property Management Recruitment Full time

    We are working with a leading Block Management company who are looking to hire a Night Duty Manager to work on a prestigious residential block in SW London. The aim of the Duty Manager is to be the main point of contact to the General Manager and Facilities Manager and is responsible for the day-to-day operation of the Concierge Desk. Take the next step in...

  • Night Duty Manager

    2 weeks ago

    London, United Kingdom Hyatt Regency London - The Churchill Full time

    Night Duty ManagerJust some of the benefits you will enjoy as a Night Duty Manager12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!Free meals on duty50% discount on food and beverages when you dine as a guest at selected Hyatt...

  • Night Duty Manager

    4 weeks ago

    London, United Kingdom Great Scotland Yard Full time

    Hotel Night Duty ManagerSalary:£29,500 + Service Charge (Expected to be an average of £600 per month)Shift Pattern: Typically, 12-hour shift patternsJust some of the benefits you will enjoy as a Hotel Night Duty Manager12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt not just for you but also your family and...

  • Night Duty Manager

    3 days ago

    East London, United Kingdom Canary Wharf Group Full time

    Our Culture and Values:Working at Canary Wharf Group means working for a forward thinking, collaborative team. We hire staff who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference and our ethos encourages everyone to think like an owner. Our business puts our customers and people at the heart of...

  • Night Duty Manager

    2 months ago

    London, United Kingdom CV-Library Full time

    Exciting Opportunity Alert! Join Rendall & Rittner as a Night Duty Manager! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Night Duty Manager. This is an incredible career opportunity with a fantastic package. Position: Night Duty Manager Location: The...

  • Night Duty Manager

    2 weeks ago

    West London, London, United Kingdom Hyatt Regency London - The Churchill Full time

    Night Duty ManagerJust some of the benefits you will enjoy as a Night Duty Manager12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!Free meals on duty50% discount on food and beverages when you dine as a guest at selected Hyatt...

  • Night Duty Manager

    1 week ago

    London, United Kingdom Property Management Recruitment Full time

    We are working with a leading Block Management company who are looking to hire a Night Duty Manager to work on a prestigious residential block in SW London. The aim of the Duty Manager is to be the main point of contact to the General Manager and Facilities Manager and is responsible for the day-to-day operation of the Concierge Desk. Hours: 4on 4off rota,...

  • Night Duty Manager

    4 weeks ago

    London, United Kingdom Hyatt Regency London Albert Embankment Full time

    A unique chance to be a part of a prestigious London hotel team. Our stylish hotel boasts inimitable river views and is situated between Lambeth and Vauxhall bridges, just south of the river. The hotel hosts 142 bedrooms, including suites.We are currently recruiting for a Night Duty Manager to join our team.At Hyatt Regency London Albert Embankment we look...

  • Night Manager

    4 weeks ago

    London, United Kingdom Hyatt Regency London Albert Embankment Full time

    A unique chance to be a part of a prestigious London hotel team. Our stylish hotel boasts inimitable river views and is situated between Lambeth and Vauxhall bridges, just south of the river. The hotel hosts 142 bedrooms, including suites.We are currently recruiting for a Night Duty Manager to join our team.

  • Night Duty Manager

    2 days ago

    London, United Kingdom Hyatt Regency London Albert Embankment Full time

    Job descriptionA unique chance to be a part of a prestigious London hotel team. Our stylish hotel boasts inimitable river views and is situated between Lambeth and Vauxhall bridges, just south of the river. The hotel hosts 142 bedrooms, including suites.We are currently recruiting for a Night Duty Manager to join our team.At Hyatt Regency London Albert...

  • Night Duty Manager

    3 days ago

    Central London, United Kingdom 45 Park Lane Full time

    Join us as a Night Manager at 45 Park Lane, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives...

  • Night Duty Manager

    2 months ago

    London, United Kingdom 45 Park Lane Full time

     Join usas a Night Manager at 45 Park Lane, recently recognised as one of The SundayTimes Top 10 Best Places to Work for in 2024. We continually strive to buildand nurture a culture where inclusiveness is part of our DNA, reflected in ourvalues of passion, personality, respect, working together, and creativity. Webelieve that a variety of perspectives...

  • Night Duty Supervisor

    1 month ago

    London, Greater London, United Kingdom Cineworld Cinemas Ltd Full time

    At Cineworld Cinemas Ltd, we're seeking a talented Night Duty Supervisor to join our team. The successful candidate will be responsible for ensuring the smooth operation of our cinema venues during evening and night shifts.Key Responsibilities:Ensuring adequate staffing levelsStock control and cash managementAddressing customer complaints and resolving...

  • Night Duty Manager

    2 weeks ago

    London, United Kingdom Property Management Recruitment Full time

    We are working with a leading Block Management company who are looking to hire a Night Duty Manager to work on a prestigious residential block in SW London. The aim of the Duty Manager is to be the main point of contact to the General Manager and Facilities Manager and is responsible for the day-to-day operation of the Concierge Desk. Hours: 4on 4off rota,...

  • Night Duty Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom Jackson Sims Recruitment Temporary Ltd Full time

    We are seeking a highly experienced Night Duty Manager to join our client's luxury residential development team in South West London. The successful candidate will be responsible for managing the concierge desk out of hours, delivering exceptional customer service, and ensuring the smooth operation of the building.The ideal candidate will have a strong...

  • Night Duty Manager

    2 weeks ago

    London, United Kingdom Jackson Sims Recruitment Temporary Ltd Full time

    Our client is currently seeking an experienced Night Duty Manager to work at a luxury residential development in South West London. Shift pattern is 4 on, 4 off working from 7pm-7am.Position:Night Duty ManagerLocation: SouthWest LondonSalary:£32,000 per annumShift Pattern:4 on, 4 off, 7pm-7amKey Responsibilities:To Manage the concierge desk out of hours...