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Night Duty Manager

2 months ago

London, United Kingdom 45 Park Lane Full time

 Join us
as a Night Manager at 45 Park Lane, recently recognised as one of The Sunday
Times Top 10 Best Places to Work for in 2024. We continually strive to build
and nurture a culture where inclusiveness is part of our DNA, reflected in our
values of passion, personality, respect, working together, and creativity. We
believe that a variety of perspectives enriches our culture and drives our
success.

 We care
about your career and are proud to have the absolute best people in the
industry. When you
join us as a Night Manager at 45 Park Lane, you will have a unique opportunity
to excel in your field. You will learn from your fellow Legends and our
award-winning learning academy to achieve the highest standards in craft,
service, and leadership.

 

What you’ll do

As a
Night Manager, you'll enjoy your work and take pride in delighting our guests:

  • The
    night duty manager will be responsible for managing night audit procedures,
    including financial reporting and balancing accounts. Also they will prepare
    the daily reports regarding night operations. The night duty manager role is
    crucial for the enrichment of guests’ profiles in Nexus.
  • Sometimes
    our guests have special requests such as room preferences and even special
    occasions. Most of these requests are fulfilled by our Night Manager.
  • The
    Night Manager will act as an ambassador of the hotel with guests,
    suppliers and colleagues

The items
shared are the essence of a day in the life of a Night Manager, but we’ll make
sure you are provided with specifics on how we care for our hotel.

The
operational hours of work are shift-based and may be subjected to change. These
currently set as: 4 days on 4 days off, 12 hours per shift.


What you’ll bring

Essential Skills and Experience

  • Experience
    in Hospitality    : Background
    in hotels is essential. Previous experience in 5 star luxury hotels is
    preferred.
  • Knowledge
    of Policies and Procedures:
    Familiarity with front desk SOPs, safety protocols, and emergency procedures.
    Ensuring all operations run smoothly and that the environment is safe and
    welcoming.
  • Technical
    Proficiency    :
    Familiarity with technology, PMS Opera, Alice (Knowledge of CRM Nexus is
    preferred) and other relevant technology, email, WhatsApp.
  • Guest
    Service Orientation    :
    Handle guest check-ins, check-outs, and resolve any issues or complaints
    promptly. Commitment
    to providing excellent service to guests and to handle unexpected situations.
  • Leadership
    Skills    : Supporting
    the Reception manager in keeping staff motivated, providing guidance and
    assistance as needed, and making decisions in absence of senior management.

  • Communication
    Skills    : Clear and
    effective communication with team members and guests, ensuring a high level of
    engagement with them.

Preferred Skills

  • Problem-Solving
    Abilities    : Quick
    thinking to address issues that arise during the night.
  • Organisational
    Skills    :
    Efficiently manage tasks and prioritize responsibilities.

What you’ll get

  • Complimentary Stays: Enjoy 12 complimentary stays
    with breakfast at Dorchester Collection Hotels every year.
  • Discounts: Get 50% off food and beverages
    at selected bars and restaurants within the Dorchester Collection: Enjoy
    Friends & Family stay discounts out hotels, Benefit from discounts at
    various high street and online shops
  • Employee Perks: Enrol from day 1 into the Aviva
    Private Pension scheme (we contribute 8% towards your pension); Benefit from
    Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
    care vouchers.
  • Training and Development: Advance in your career by
    accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
    We partner with outstanding nationally recognised Apprenticeship providers.
  • Social
    Events:     Participate in vibrant social events, including a summer party, winter
    ball, pub quizzes, and cultural and milestone recognition celebrations.
  • Referral Bonus: Earn a £1000 bonus when you
    recommend a friend.
  • Well-being Support: Access immediate well-being advice
    because we care about our employees.

 

We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you
require any accommodations during the application process, please contact the
People & Culture team at PeopleAndCultureLondon.UK@dorchestercollection.com