Reservations Coordinator

3 months ago


London, United Kingdom Gaucho Full time
We have an exciting new opportunity in Gaucho & M Restaurants Central Reservations Team as a Reservations Coordinator: 

As
Central Reservations Co-ordinator you play a pivotal role in our business;
guests and colleagues rely on you to deliver an exceptional guest journey,
every time. The Central Reservations team is in the heart of the business and
key to delivering an industry leading guest booking journey across all channels.



You
are the main point of contact for our guests, often being the first contact the
guest has with our brands. You have a friendly and confident phone manner,
great email writing skills and are able to manage workload and enquiries
across all channels and platforms including Opentable, The Fork, Tripleseat and
our other booking systems. You
are able to accurately input booking and guest data and information into our
systems, while conversing
with the guest to find out the key details of their reservations, build
rapport, make recommendations and ensure they have the best possible
experience. You will build strong relationships with the site teams, especially
with Reception Managers, as the reservations
team act as a conduit between the guest and the restaurant. You are also
skilled at building
relationships with guests, and able to handle feedback with empathy and
professionalism. 

Key Responsibilities of the Reservations Co-ordinator:

  1. Booking Process
  2. Cover optimisation
  3. Guest journey
  4. Social media
Role Specifics:
Type: Part Time - Permanent

Hours: 24 per week – must be able to work weekends
and can pick up some mid week shifts in busy periods.



Place of work: Head Office in Bank, London



Salary: £13 per hour

Benefits and Training:

  • 50% off at all Gaucho and M Restaurants
  • Referral and Length of Service Bonuses 
  • Incentive and reward schemes
  • Cycle to work schemes & Gym membership
  • Industry Apprenticeship Program Opportunities 
  • Career Development and Training Programs
  • Training provided by the Gaucho LAB
  • 28 paid annual holidays

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