Commercial Customer Service Officer

3 weeks ago

Hythe, United Kingdom Lloyds Banking Group Full time

Description

JOB TITLE: Commercial Customer Service Officer SALARY: £26990 LOCATION(S): Villiers House, Douglas, Isle of Man HOURS : Full-time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

The Crown Dependencies business is the fastest growing business in Lloyds Banking Group so it’s an exciting time to join and make a real difference. In this exciting and varied role, you’ll be working within our Commercial Customer Servicing team, handling customer activities from initial query to completion. You’ll also have the opportunity to support our customer facing colleagues in providing outstanding customer service.

Providing a quality service to customers by processing various Admin cases within SLAs and deadlines. Customer service and quality are key, so you'll be aiming to exceed customer expectations through the work you deliver. You’ll be required to communicate in an empathetic and professional way by either telephone or written/email communication. You’ll be delivering on customer promises and maintaining good knowledge of products, policies and procedures within a fast-paced environment. Adapts to change and displays LBG Values. As your experience grows, you'll be dealing with complex matters, using your customer service experience to efficiently manage customer relationships. Developing personal capabilities using existing formal and informal training opportunities.

From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.

Why Lloyds Banking Group

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

Product/Market Knowledge: A broad understanding of product offerings and an awareness of the business, economic and market environment. Conscientious & Collaborative: Disciplined in your approach to work, confident in handling several opposing priorities. Oral and Written Communication: Effective communication skills, both written and oral. Values & Behaviours: Commitment to inspire, encourage, build trust to help my team succeed using the banks values and behaviours. Eye for Accuracy: Strong attention to detail is key when reviewing source of fund/wealth documentation.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 22 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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