Applications Support Analyst

4 months ago

Aberdeen, United Kingdom Sword Group Full time

Are you ready to play a key role in propelling organisations on their data driven journey?

Sword builds foundations across platforms, data, and applications and our people have a shared passion for technology and solving complex business challenges for our customers.

Our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. Our people and culture are our highest priority in all we do. Measurable feedback is captured annually to ensure we continue to improve and develop our offering.

If these values are important to you, and you are looking to take the next step in your career with an established and growing company, we’re delighted to share a newly created opportunity to join the Sword team in the role of Applications Support Analyst.

We are expanding our team and searching for passionate Applications Support Analyst. As a member of our team, you will have the opportunity to support and oversee a diverse portfolio of Oil and Gas business applications and systems, ensuring the smooth running of various essential business processes.

Location, Aberdeen UK, onsite.

Requirements

Here's what the role will look like

Service Requests – Take ownership of service requests, and create personal service requests to provide assistance Incidents – Take ownership of issues and incident related tickets that are escalated to the Business Systems queue Change Management – Raise and represent Business Systems Change Requests in CAB. Implement if actions are to be completed by Business Systems team and coordinate 3rd party vendors for their steps Problem Management –Investigate ongoing and known issues to find the root cause and resolve Applying fixes and upgrades as required, working with third party suppliers as necessary, Executing small projects to make improvements and provide support for larger projects as required, Managing application configuration, user accounts, licenses and data to ensure maintain strong security, reliability, sustainability and cost effectiveness.

Experience :

Strong technical skills deploying, managing and supporting IT business applications, Strong analysis, troubleshooting and problem-solving skills, Must have knowledge of SQL/Oracle database administration Must have knowledge of Web technologies and Windows Server environment Must be aware of security surrounding applications, such as SSL, Service Accounts, Password Management etc Must have good problem solving skills Excellent communication skills and ability to work with business stakeholders at all levels, Excellent customer service skills (identifying, gathering, validating and delivering customer needs), Ability to operate in a complex environment, working on numerous activities simultaneously, Experience of applying defined processes and procedures, Positive, “can do” attitude, Ability and appetite to learn new skills, Awareness of ITIL processes and functions

Benefits

Our people are supported and encouraged to develop their career with Sword through their own personal learning and development plan, alongside a competitive salary, pension, private health, wellbeing and insurance schemes, a flexible approach to working, and employee assistance programme.

Sword is committed to maintaining a diverse environment and is proud to be an equal opportunities employer. All applicants receive equal consideration for employment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

  • 2468 – Applications Support Analyst

    3 months ago

    Aberdeen, United Kingdom Prosource.it Full time

    We have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen. As Applications Support Analyst you will deliver support and maintenance for the business application portfolio, ensuring applications are maintained in line with product roadmaps and business requirements. If you are a team player,...

  • Applications Support Analyst

    1 month ago

    Aberdeen, United Kingdom Sword Group Full time

    Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to...

  • IT Applications Support Analyst

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group stands as a premier provider of technological solutions across the Energy, Public, and Finance sectors, facilitating genuine transformational change for our clients. We leverage established technology, specialized teams, and industry expertise to create robust technical infrastructures spanning platforms, data, and business applications. Our...

  • Applications Support Specialist

    5 days ago

    Aberdeen, Aberdeen City, United Kingdom Prosource Full time

    Job Title: Applications Support AnalystWe are seeking a highly skilled and motivated Applications Support Analyst to join our team at Prosource. As an Applications Support Analyst, you will play a critical role in delivering support and maintenance services for our business application portfolio.Key Responsibilities:Provide application support and...

  • Applications Support Specialist

    5 days ago

    Aberdeen, Aberdeen City, United Kingdom Prosource Full time

    Job Title: Applications Support AnalystWe are seeking a highly skilled and motivated Applications Support Analyst to join our team at Prosource. As an Applications Support Analyst, you will play a critical role in delivering support and maintenance services for our business application portfolio.Key Responsibilities:Provide application support and...

  • Maximo Application Support Analyst

    2 months ago

    Aberdeen, United Kingdom Sword Group Full time

    Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to...

  • Maximo Application Support Analyst

    2 months ago

    Aberdeen, United Kingdom Sword Group Full time

    Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to...

  • Maximo Application Support Specialist

    5 days ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions, driving transformation change within the Energy, Public, and Finance Sectors. We leverage proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are seeking a highly skilled Maximo...

  • Maximo Application Support Specialist

    5 days ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions, driving transformation change within the Energy, Public, and Finance Sectors. We leverage proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are seeking a highly skilled Maximo...

  • Maximo Application Support Specialist

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions within the Energy, Public, and Finance sectors, driving real transformation change within our clients. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are delighted to...

  • Maximo Application Support Specialist

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions within the Energy, Public, and Finance sectors, driving real transformation change within our clients. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are delighted to...

  • Energy Sector Application Support Analyst

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group stands at the forefront of delivering innovative technology solutions across the Energy, Public, and Finance sectors, enabling transformative change for our clients. Our approach combines proven technology, specialized teams, and extensive domain knowledge to establish robust technical infrastructures across platforms, data, and business...

  • Senior Technical Support Analyst

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom SWORD Full time

    Sword stands as a premier provider of technological solutions across the Energy, Public, and Finance sectors, facilitating significant transformational changes for our clients. Our approach combines proven technologies, specialized teams, and deep domain knowledge to establish robust technical infrastructures spanning platforms, data, and business...

  • Senior IT Support Analyst

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We utilize proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion lies in using technology...

  • Desktop Support Analyst

    3 weeks ago

    Aberdeen, United Kingdom Right People Full time

    My client, an excellent provider of IT Services in the Aberdeen area, are looking to add a Desktop Support Analyst to their busy team. Please make an application promptly if you are a good match for this role due to high levels of interest. As Desktop Engineer you will be Joining an experienced and talented team, this role will provide the opportunity for...

  • Desktop Support Analyst

    3 weeks ago

    Aberdeen, United Kingdom Right People Full time

    My client, an excellent provider of IT Services in the Aberdeen area, are looking to add a Desktop Support Analyst to their busy team.Please make an application promptly if you are a good match for this role due to high levels of interest.As Desktop Engineer you will be Joining an experienced and talented team, this role will provide the opportunity for you...

  • Desktop Support Analyst

    3 weeks ago

    Aberdeen, United Kingdom Right People Full time

    My client, an excellent provider of IT Services in the Aberdeen area, are looking to add a Desktop Support Analyst to their busy team.Please make an application promptly if you are a good match for this role due to high levels of interest.As Desktop Engineer you will be Joining an experienced and talented team, this role will provide the opportunity for you...

  • Desktop Support Analyst

    3 weeks ago

    Aberdeen, United Kingdom Right People Full time

    My client, an excellent provider of IT Services in the Aberdeen area, are looking to add a Desktop Support Analyst to their busy team. Please make an application promptly if you are a good match for this role due to high levels of interest. As Desktop Engineer you will be Joining an experienced and talented team, this role will provide the opportunity for...

  • Application Support Specialist

    5 days ago

    Aberdeen, Aberdeen City, United Kingdom James Fisher and Sons plc Full time

    {"title": "Application Support Engineer", "description": "Job SummaryWe are seeking an experienced Application Support Engineer to join our team at James Fisher and Sons plc. As a key member of our Product Team, you will be responsible for providing first-line support for our digital twin applications, working closely with our Senior Support Engineer and the...

  • Application Support Specialist

    5 days ago

    Aberdeen, Aberdeen City, United Kingdom James Fisher and Sons plc Full time

    {"title": "Application Support Engineer", "description": "Job SummaryWe are seeking an experienced Application Support Engineer to join our team at James Fisher and Sons plc. As a key member of our Product Team, you will be responsible for providing first-line support for our digital twin applications, working closely with our Senior Support Engineer and the...