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Application Support Specialist
2 months ago
We are seeking an experienced Application Support Engineer to join our team at James Fisher and Sons plc. As a key member of our Product Team, you will be responsible for providing first-line support for our digital twin applications, working closely with our Senior Support Engineer and the wider Product Team to ensure issues are resolved quickly and effectively.
Key Responsibilities- Respond to support requests and incidents reported by users, working to resolve requests for support in accordance with agreed service levels.
- Respond efficiently to all support queries via email, telephone, and video conferencing.
- Support our SaaS applications, at both the front end and back end.
- Work with Azure, SQL, IIS, Veeam, VMWare, Windows, and M365, GPU hardware, and iOS devices.
- Work closely with end users and the development team to replicate and resolve issues and bugs.
- Excellent communication and interpersonal skills, able to converse with personnel from multiple skill areas, cultures, and functions, both internally and externally.
- Excellent attention to detail and organizational skills, recording and managing all requests and incidents in accordance with the support team processes.
- An ability to work with colleagues across all teams, building good working relationships and delivering excellent service.
- Strong interpretative skills to understand user requirements.
- An independent worker who can deliver on their own initiative and manage their time and priorities.
- Generous remuneration and leave allowance.
- Employee pension scheme.
- Flexible, hybrid working between our Aberdeen office and your home (or favourite coffee shop).
- Regular social events to get to know the team.
- Support towards continued learning and development programmes, with dedicated learning days available.
- Collaborating with supportive technology-minded teams.
- Working with world-renowned global energy companies.
James Fisher and Sons plc is committed to taking positive action on diversity and we strongly encourage applications from candidates from all backgrounds and as a Disability Confident employer, we are committed to offer an interview to disabled candidates who meet the minimum criteria for the role.
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