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Application Support Specialist

2 months ago


Aberdeen, Aberdeen City, United Kingdom James Fisher and Sons plc Full time
{"title": "Application Support Engineer", "description": "Job Summary

We are seeking an experienced Application Support Engineer to join our team at James Fisher and Sons plc. As a key member of our Product Team, you will be responsible for providing first-line support for our digital twin applications, working closely with our Senior Support Engineer and the wider Product Team to ensure issues are resolved quickly and effectively.

Key Responsibilities
  • Respond to support requests and incidents reported by users, working to resolve requests for support in accordance with agreed service levels.
  • Respond efficiently to all support queries via email, telephone, and video conferencing.
  • Support our SaaS applications, at both the front end and back end.
  • Work with Azure, SQL, IIS, Veeam, VMWare, Windows, and M365, GPU hardware, and iOS devices.
  • Work closely with end users and the development team to replicate and resolve issues and bugs.
Requirements
  • Excellent communication and interpersonal skills, able to converse with personnel from multiple skill areas, cultures, and functions, both internally and externally.
  • Excellent attention to detail and organizational skills, recording and managing all requests and incidents in accordance with the support team processes.
  • An ability to work with colleagues across all teams, building good working relationships and delivering excellent service.
  • Strong interpretative skills to understand user requirements.
  • An independent worker who can deliver on their own initiative and manage their time and priorities.
What We Offer
  • Generous remuneration and leave allowance.
  • Employee pension scheme.
  • Flexible, hybrid working between our Aberdeen office and your home (or favourite coffee shop).
  • Regular social events to get to know the team.
  • Support towards continued learning and development programmes, with dedicated learning days available.
  • Collaborating with supportive technology-minded teams.
  • Working with world-renowned global energy companies.
About Us

James Fisher and Sons plc is committed to taking positive action on diversity and we strongly encourage applications from candidates from all backgrounds and as a Disability Confident employer, we are committed to offer an interview to disabled candidates who meet the minimum criteria for the role.

", "lang_code": "en-US"}