Current jobs related to Desktop Support Analyst - Aberdeen - Right People

  • Senior Desktop Support Specialist

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Right People Full time

    Desktop Support Analyst Job DescriptionOur client, a leading provider of IT services in the Aberdeen area, is seeking a skilled Desktop Support Analyst to join their team.This role offers the opportunity to develop existing skills while delivering exceptional service to clients in the Aberdeen area.Key Responsibilities:Follow documented procedures to deliver...

  • Senior Desktop Support Specialist

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Right People Full time

    Desktop Support Analyst Job DescriptionOur client, a leading provider of IT services in the Aberdeen area, is seeking a skilled Desktop Support Analyst to join their team.This role offers the opportunity to develop existing skills while delivering exceptional service to clients in the Aberdeen area.Key Responsibilities:Follow documented procedures to deliver...

  • Senior Service Desk

    4 months ago

    Aberdeen, United Kingdom Sword Group Full time

    Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to...

  • Desktop Support Specialist

    1 month ago

    Aberdeen, United Kingdom Right People Recruitment Solutions Full time

    Desktop Support Engineer OpportunityWe are working with various clients to fill Desktop Support Engineer positions on a permanent basis.This role involves providing second-line desktop support, with exposure to a broad range of technologies including servers and networking.Key responsibilities include:Desktop support at second-line levelServer and networking...

  • Desktop Support Specialist

    1 month ago

    Aberdeen, United Kingdom Right People Recruitment Solutions Full time

    Desktop Support Engineer OpportunityWe are working with various clients to fill Desktop Support Engineer positions on a permanent basis.This role involves providing second-line desktop support, with exposure to a broad range of technologies including servers and networking.Key responsibilities include:Desktop support at second-line levelServer and networking...

  • Desktop Support Specialist

    4 weeks ago

    Aberdeen, United Kingdom Right People Recruitment Solutions Full time

    Desktop Support Engineer OpportunityWe are working with various clients to fill Desktop Support Engineer positions on a permanent basis.This role involves providing second-line desktop support, with exposure to a broad range of technologies including servers and networking. Experience in these areas is beneficial, as is knowledge of O365 administration and...

  • Desktop Support Specialist

    4 weeks ago

    Aberdeen, United Kingdom Right People Recruitment Solutions Full time

    Desktop Support Engineer OpportunityWe are working with various clients to fill Desktop Support Engineer positions on a permanent basis.This role involves providing second-line desktop support, with exposure to a broad range of technologies including servers and networking. Experience in these areas is beneficial, as is knowledge of O365 administration and...

  • Desktop Support Specialist

    2 weeks ago

    Aberdeen, United Kingdom Right People Recruitment Solutions Full time

    Desktop Support Engineer OpportunityWe are working with various clients to fill Desktop Support Engineer positions on a permanent basis.This role involves providing second-line desktop support, with exposure to a broad range of technology including servers and networking. Experience in these areas would be beneficial.Responsibilities will also include O365...

  • IT Support Analyst

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Kent Full time

    Job Summary:We are seeking an IT Support Analyst to join our team at Kent. As an IT Support Analyst, you will provide technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs effectively. Key Responsibilities:Provide technical support to employees via phone, email, and in-person. Troubleshoot and...

  • IT Support Analyst

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Kent Full time

    Job DescriptionWe are seeking a highly skilled IT Support Analyst to join our team at Kent. As a key member of our IT department, you will be responsible for providing technical support to our employees globally.Key Responsibilities:Provide timely and accurate support to employees via phone, email, and face-to-face meetings.Identify, troubleshoot, and...

  • Desktop Support Analyst

    5 months ago

    Aberdeen, United Kingdom Sword Group Full time

    Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to...

  • IT Support Analyst

    2 weeks ago

    Aberdeen, United Kingdom Kent PLC Full time

    IT Support Analyst About the job:Kent is looking for an IT Support Analyst to be based in Aberdeen. This role is an entry level position and the successful candidate is expected to attend their contracted office 5 days per week.The IT Support Analyst reporting to Regional Service Desk Supervisor UK/Europe, provides support to Kent employees with a key focus...

  • IT Support Analyst

    3 weeks ago

    Aberdeen, United Kingdom Kent PLC Full time

    IT Support AnalystAbout the job:Kent is looking for an IT Support Analyst to be based in Aberdeen. This role is an entry level position and the successful candidate is expected to attend their contracted office 5 days per week.The IT Support Analyst reporting to Regional Service Desk Supervisor UK/Europe, provides support to Kent employees with a key focus...

  • Desktop Support Engineer

    4 months ago

    Aberdeen, Aberdeenshire, United Kingdom Right People Recruitment Solutions Full time

    Due to increased demand, we are working with various clients who are looking to hire desktop support engineers to join their busy teams on a permanent basis.These roles will primarily be Desktop support at second line level, however you will be exposed to a broad range of technology including Servers and Networking, so experience in these areas would be...

  • Desktop Support Specialist

    1 day ago

    Aberdeen, Aberdeen City, United Kingdom Right People Full time

    Desktop Support SpecialistOur client, a leading provider of IT services in the Aberdeen area, is seeking a skilled Desktop Support Specialist to join their team.The successful candidate will be responsible for delivering exceptional IT support services to clients, working closely with other IT teams to resolve desktop-related issues and other IT issues that...

  • IT Support Analyst

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Kent Plc Full time

    About the RoleWe are seeking an IT Support Analyst to join our team at Kent Plc. As an IT Support Analyst, you will be responsible for providing technical support to our employees, ensuring that they have access to the resources they need to perform their jobs effectively.Key ResponsibilitiesProvide technical support to employees via phone, email, and...

  • IT Support Analyst

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Kent Plc Full time

    About the RoleWe are seeking an IT Support Analyst to join our team at Kent Plc. As an IT Support Analyst, you will be responsible for providing technical support to our employees, ensuring that they have access to the resources they need to perform their jobs effectively.Key ResponsibilitiesProvide technical support to employees via phone, email, and...

  • IT Desktop and Network Support Specialist

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Brilliant Computers Full time

    Job DescriptionAt Brilliant Computers, we are seeking a skilled IT Desktop and Network Support Dispatch to join our team. The ideal candidate will have expertise in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.Key Responsibilities:Install and configure...

  • IT Support Analyst

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Kent Plc Full time

    About the RoleWe are seeking an IT Support Analyst to join our team at Kent Plc. As an IT Support Analyst, you will be responsible for providing technical support to our employees, ensuring that they have access to the resources they need to perform their jobs effectively.Key ResponsibilitiesProvide technical support to employees via phone, email, and...

  • IT Support Analyst

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Kent Plc Full time

    About the RoleWe are seeking an IT Support Analyst to join our team at Kent Plc. As an IT Support Analyst, you will be responsible for providing technical support to our employees, ensuring that they have access to the resources they need to perform their jobs effectively.Key ResponsibilitiesProvide technical support to employees via phone, email, and...

Desktop Support Analyst

2 months ago

Aberdeen, United Kingdom Right People Full time
My client, an excellent provider of IT Services in the Aberdeen area, are looking to add a Desktop Support Analyst to their busy team.

Please make an application promptly if you are a good match for this role due to high levels of interest.
As Desktop Engineer you will be Joining an experienced and talented team, this role will provide the opportunity for you to further develop your existing skills whilst delivering a best in class service to clients in the Aberdeen area.
*Here’s what the role looks like:*
* Follow documented procedures to deliver services in line with customer requirements, aiming to meet defined service level targets,
* Work in conjunction with other IT support groups to ensure successful resolution of desktop-related issues and other IT issues where an on-site presence is required,
* Ensure any incidents which cannot be resolved directly are passed to relevant second- or third-line support groups, liaising with the IT Service Desk as necessary,
* Use IT service management software including the ticketing system and liaise with the IT Service Desk to ensure incident and service request tickets are recorded and tracked as necessary,
* Pro-actively monitor call queues as instructed to ensure all incidents and service requests are progressed and updated through to completion,
* Provide help and advice to users based on established policies, standards, procedures and best practices,
* Participate in office moves ensuring IT equipment is moved safely and re-commissioned as required by the business,
* Help to manage the on-site inventory of IT equipment and spares, making sure necessary asset and configuration records are updated and maintained.
* Act as the on-site representative of the Information Services function on behalf of the Information Services Manager,
* Identify opportunities to improve IT services, procedures and other aspects of the Information Services Management Framework.
*Here are the key skills and experience relevant to this role:*
* Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role
* Experience of applying processes and procedures
* Experience of building and maintaining excellent relationships with customers
* IT troubleshooting skills
* Delivering a consistent first-class service to customer
* Awareness of ITIL processes and functions,
* Experience of working in a user support role
* Excellent communication skills
* Confidence working in different onsite environments
Technical Certs / Offshore Certs / Expenses
• ITIL Foundation V4 qualification or working towards
Job Types: Full-time, Permanent
Schedule:
* Monday to Friday
Work Location: In person
Reference ID: 5173