IT Desktop and Network Support Specialist
4 weeks ago
At Brilliant Computers, we are seeking a skilled IT Desktop and Network Support Dispatch to join our team. The ideal candidate will have expertise in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.
Key Responsibilities:
- Install and configure desktops, printers, and other computer peripherals
- Troubleshoot and fix hardware and software issues
- Provide technical support for enterprise LAN and WAN setups and concepts
- Perform smart hand activities under instruction-based activities at sites and from Remote Team
- Lift and move computer equipment weighing up to 50Lbs
Requirements:
- Excellent written and oral communications skills with clients and management
- Ability to work with deadlines and complete tasks on time
- Takes proactive ownership and works with a sense of urgency
- Bilingual (English & Local B2)
Preferred Qualifications:
- Experience with ticketing tools (ServiceNow / Remedy etc.)
- Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals
- Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others
Tools and Equipment:
- Console cable for CISCO and Silver Peak
- Full Internet ready mobile
- Noise Cancellation head sets
- Team Viewer MSTeams Putty Remote connection software Admin Access of the Laptop
- RJ45 port on Laptop
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