Senior IT Support Specialist
4 weeks ago
About the Role
We are seeking a highly skilled Senior IT Support Specialist to join our team at ARO. As a key member of our technical services team, you will be responsible for providing expert-level support for our clients' IT systems.
Key Responsibilities
- Provide second-level support for all IT queries, including desktop troubleshooting, configuration, maintenance, and installation.
- Maintain documentation and update knowledge base to improve support operations.
- Utilize and manage the competency matrix to identify skills gaps.
- Work with 3rd parties as required to ensure quality service to the client.
- Understand clients' escalations and when they should be invoked.
Requirements
To be successful in this role, you will need:
- Full UK driving license and access to your own car to travel between client sites.
- Previous experience working in a similar environment.
- Basic understanding of networking technologies.
- Excellent communication skills.
- Ability to work with staff at all levels both internally and externally.
What We Offer
At ARO, we offer a range of benefits and incentives to our employees, including:
- 'Design Your Life' training and development programme.
- Flexible working.
- Company Pension Scheme and matching contributions.
- Company Perks portal.
- Private Medical insurance.
- Life assurance.
- 25 days holiday plus bank holidays plus holiday trading.
- Your Birthday off, on us.
- Health Club and Wellbeing Scheme.
- ARO shares after 12 months employment.
- Employee Assistance Programme.
- Technical Training Academy and E-learning.
Why Work for ARO?
We are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make ARO a great place to work. Come join us.
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