Senior IT Support Specialist

4 weeks ago


Aberdeen, Aberdeen City, United Kingdom ARO Full time

About the Role

We are seeking a highly skilled Senior IT Support Specialist to join our team at ARO. As a key member of our technical services team, you will be responsible for providing expert-level support for our clients' IT systems.

Key Responsibilities

  • Provide second-level support for all IT queries, including desktop troubleshooting, configuration, maintenance, and installation.
  • Maintain documentation and update knowledge base to improve support operations.
  • Utilize and manage the competency matrix to identify skills gaps.
  • Work with 3rd parties as required to ensure quality service to the client.
  • Understand clients' escalations and when they should be invoked.

Requirements

To be successful in this role, you will need:

  • Full UK driving license and access to your own car to travel between client sites.
  • Previous experience working in a similar environment.
  • Basic understanding of networking technologies.
  • Excellent communication skills.
  • Ability to work with staff at all levels both internally and externally.

What We Offer

At ARO, we offer a range of benefits and incentives to our employees, including:

  • 'Design Your Life' training and development programme.
  • Flexible working.
  • Company Pension Scheme and matching contributions.
  • Company Perks portal.
  • Private Medical insurance.
  • Life assurance.
  • 25 days holiday plus bank holidays plus holiday trading.
  • Your Birthday off, on us.
  • Health Club and Wellbeing Scheme.
  • ARO shares after 12 months employment.
  • Employee Assistance Programme.
  • Technical Training Academy and E-learning.

Why Work for ARO?

We are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make ARO a great place to work. Come join us.



  • Aberdeen, Aberdeen City, United Kingdom Hays Business Support Full time

    Key Responsibilities:As an Administrative Support Specialist at Hays Business Support, you will be responsible for performing a range of clerical and administrative tasks, including bookkeeping, accounts keeping, and payroll duties. You will provide administrative and personal assistant support to senior management, handling accounting admin tasks and...


  • Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Support University Students in AberdeenRelevant job applicants are invited to consider a rewarding Specialist Mentor position with Randstad Student Support. We are looking for compassionate individuals who can support students with specific learning disabilities in Aberdeen. As a Specialist Mentor, you will play a crucial role in helping students succeed in...


  • Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Academic Support SpecialistRandstad Student Support is seeking an experienced Academic Support Specialist to provide personalized learning support to students with specific learning difficulties (SpLDs) in Aberdeen.This hybrid role requires flexibility for both in-person and online sessions, tailored to student preferences.As an Academic Support Specialist,...


  • Aberdeen, Aberdeen City, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking an experienced Administrative Support Specialist to join our team at Hays Specialist Recruitment Limited. As an Administrative Support Specialist, you will provide high-level administrative support to the Managing Director, ensuring the smooth operation of various sectors of the business.Key ResponsibilitiesPerforming clerical...


  • Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Randstad Student Support is seeking compassionate individuals to work with students in Aberdeen who have specific learning disabilities. The Specialist Mentor will play a crucial part in supporting students and helping them succeed in their academic journey. Key responsibilities include:Providing individualized support to students with learning...


  • Aberdeen, Aberdeen City, United Kingdom https:www.energyjobline.comsitemap Full time

    Senior Maintenance Support SpecialistAbout the RoleWe are seeking a highly skilled Senior Maintenance Support Specialist to join our team in Aberdeen. As a key member of our operations team, you will be responsible for providing technical support and guidance to our maintenance team, ensuring the smooth operation of our offshore installations.Key...


  • Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Empower university students to thrive academically by joining Randstad Student Support as a Specialist Mentor. In this rewarding role, you'll provide personalized support to students with disabilities or mental health conditions in Aberdeen.Key Responsibilities:Help students develop organization and time management strategiesBreak down tasks to meet...


  • Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Empower university students to thrive academically with Randstad Student Support. As a Specialist Mentor, you will provide personalized support to students with disabilities or mental health conditions in Aberdeen.Key Responsibilities:Help students develop organization and time management strategiesBreak down tasks to meet deadlinesBalance study and daily...


  • Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Support Students with AutismRandstad Student Support is looking for dedicated Specialist Autism Mentors to assist students with autism at a university. As a Specialist Autism Mentor, you'll provide one-on-one guidance, helping students navigate academic challenges and reach their full potential. This impactful role offers the opportunity to make a real...


  • Aberdeen, Aberdeen City, United Kingdom iO Associates Full time

    Senior Commissioning SpecialistLocation: AberdeenWork Arrangement: Hybrid OR Remote WorkingRate: £60-65 per hourStatus: Outside IR35Company Overview:iO Associates is a leading provider of commissioning services to the oil and gas industry. As a Senior Commissioning Specialist, you will be responsible for supporting 50 offshore platforms across four...


  • Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    At Randstad Student Support, we're looking for dedicated Specialist Mentors to work with university students in Aberdeen who are on the autism spectrum.Supporting Students to Achieve Their PotentialAs a Specialist Mentor, you'll provide one-to-one guidance and support to help students overcome challenges and reach their academic goals. This rewarding role...


  • Aberdeen, Aberdeen City, United Kingdom NHS Grampian Full time

    Job Title: Senior Obstetrician SpecialistJob Summary: We are seeking a highly skilled Senior Obstetrician Specialist to join our team at Aberdeen Maternity Hospital. The successful candidate will be responsible for providing high-quality obstetric care to patients and contributing to the development of our department.Key Responsibilities:Providing obstetric...


  • Aberdeen, Aberdeen City, United Kingdom Prosource Full time

    We are seeking a highly skilled Senior Applications Support Specialist to deliver support and maintenance for our business application portfolio. As a key member of our team, you will ensure applications are maintained in line with product roadmaps and business requirements.Key Responsibilities:Provide application support and maintenance...


  • Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Randstad Student Support is seeking dedicated professionals to provide personalized support to university students with disabilities or mental health conditions in Aberdeen.As a Specialist Mentor, you will play a vital role in empowering students to thrive academically and overcome challenges in their studies.Key Responsibilities:• Provide tailored support...


  • Aberdeen, Aberdeen City, United Kingdom Imrandd Ltd Full time

    Job Title: Senior Corrosion SpecialistImrandd Ltd is seeking a highly skilled Senior Corrosion Specialist to join our team.Key Responsibilities:Deliver senior corrosion engineering consultancy and support services to clients.Develop corrosion management strategies and risk assessments in line with client and external standards.Perform defect assessments,...


  • Aberdeen, Aberdeen City, United Kingdom Ernest Gordon Recruitment Limited Full time

    Job Title: Senior Automation SpecialistJob Summary:We are seeking a highly skilled Senior Automation Specialist to join our team. As a Senior Automation Specialist, you will be responsible for programming and commissioning distributed control systems used within process engineering. This will involve working on cutting-edge control systems that are renowned...


  • Aberdeen, Aberdeen City, United Kingdom NHS Grampian Full time

    Job Summary: We are seeking a skilled Senior Healthcare Support Worker to join our dynamic Emergency Department team at Aberdeen Royal Infirmary. As a key member of our clinical team, you will provide high-quality patient care and support to our emergency medicine specialists.About the Role: The Emergency Department at Aberdeen Royal Infirmary is a...


  • Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Are you passionate about helping students achieve their academic potential?Randstad Student Support is seeking experienced Study Skills Mentors to provide one-on-one support to students with specific learning difficulties (SpLDs) in Aberdeen.This hybrid role requires flexibility for both in-person and online sessions, tailored to student preferences.As a...


  • Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Are you passionate about helping students achieve their academic potential?Randstad Student Support is seeking experienced Study Skills Mentors to provide one-on-one support to students with specific learning difficulties (SpLDs) in Aberdeen.This hybrid role requires flexibility for both in-person and online sessions, tailored to student preferences.As a...


  • Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Empower University Students to ThriveRandstad Student Support is seeking dedicated professionals to provide personalized support to students with disabilities or mental health conditions in Aberdeen.Key Responsibilities:Help students develop organization and time management strategiesBreak down tasks to meet deadlinesBalance study and daily livingManage...