Maximo Application Support Specialist

5 days ago

Aberdeen, Aberdeen City, United Kingdom Sword Group Full time
About the Role

Sword Group is a leading provider of business technology solutions, driving transformation change within the Energy, Public, and Finance Sectors. We leverage proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.

We are seeking a highly skilled Maximo Application Support Analyst to join our team. As a key member of our support team, you will be responsible for providing expert-level support for our Maximo Asset Management system.

Key Responsibilities
  • Maximo Configuration: Develop and maintain in-depth knowledge of Maximo Asset Management system support.
  • Maximo Application Installation and Configuration: Ensure seamless installation and configuration of Maximo applications.
  • Data Feeds and Automation Scripts: Design and implement data feeds and automation scripts to optimize system performance.
  • Maximo Integration: Integrate Maximo with other systems to enhance data exchange and workflow.
  • Improving User Experience: Identify and resolve issues that impact user experience, ensuring a seamless and efficient workflow.
  • Maximo Testing: Develop and execute comprehensive testing plans to ensure system stability and reliability.
  • Reporting: Generate and analyze reports to provide insights into system performance and user behavior.
  • Windows Operating Systems: Possess a good working knowledge of Windows operating systems (Client and Server).
  • Application Licensing Services: Experience with application licensing services is highly desirable.
  • IT Change Management: Demonstrate a strong understanding of IT change management processes and principles.
  • Customer-Oriented Approach: Possess excellent communication and interpersonal skills, with the ability to liaise with individuals up to Senior Leadership level and external vendors.
  • Relationship Building: Establish and maintain effective relationships at all levels of the organization, taking time to get to know and understand customers, gaining their trust and respect.
  • Problem-Solving: Demonstrate excellent problem-solving skills, with the ability to multi-task and work well under sustained pressure with conflicting demands and respond to fast-changing circumstances.
  • Documentation: Possess proven documentation skills, with the ability to be self-supporting and proactive.
  • Emerging Technologies: Demonstrate an awareness of emerging technologies and a desire to stay current.
  • ITIL Environment: Experience and understanding of working within an ITIL environment is highly desirable.
Desirable Skills
  • Automation/Scripting Skills: Proficiency in csharp and Python is highly desirable.
  • Agile and DevOps: Familiarity with Agile and DevOps methodologies is highly desirable.
  • Fast Learner: A fast learner with a delivery-focused mindset is essential.
Benefits

Sword Group offers a comprehensive benefits package designed to support your professional development and enhance your overall quality of life. In addition to a competitive salary, you can expect:

  • Personalized Career Development: A development plan tailored to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
  • Flexible Working: Flexible work arrangements to support your work-life balance.
  • Fantastic Benefits Package: A generous annual leave allowance, enhanced family-friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance program, discounted cash plan, and more.

Sword Group is an equal opportunities employer, committed to fostering a diverse and inclusive workplace. We welcome applications from individuals who share our values and are passionate about delivering exceptional results. If you don't tick all the boxes but feel you have some of the relevant skills and experience, please do consider applying and highlight your transferable skills and experience. We value diversity in all its forms and are committed to creating an inclusive environment where everyone can thrive.

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